Assistant Activities Manager, Lizard Island Resort

The opportunity

Delaware North Australia is hiring an Assistant Marine and Activities Manager to join our team at Lizard Island Resort. As an Assistant Manager of Marine and Activities, you will be responsible for ensuring the safe and efficient operation of all land and water-based activities while overseeing and coordinating tourism activities.

If you have a passion for the outdoors and a commitment to delivering exceptional guest experiences, we invite you to apply.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We're looking to create the future of hospitality, and we can't do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you'll receive:

• Friends-and-family discounts across our resorts business
• Live and work on the Great Barrier Reef
• Be part of a professional team, delivering a 5 star guest experience
• Access to our employee assistance program
• Training and development opportunities
• Opportunities to grow your career with a global business

What will you do?

• Assist the Activities Manager in ensuring all deliverables are met
• Oversee guest activity bookings pre-arrival and onsite, ensuring bookings are accurately allocated and rostered
• Coordinate the daily logistics of incoming and outgoing guests, and scheduled activities.
• Monitor guest feedback onsite and take proactive steps to address service gaps or guest concerns escalating to management where appropriate
• Ensure that each guest interaction is personalised and aligned to brand standards, creating special experiences one guest at a time.
• Support rostering and staff allocation processes, including daily replacements and adjustments.
• Assist with implementation of strategies to improve service speed and operational efficiency
• Maintain inventory and asset management systems for activities equipment and supplies.
• Assist in ensuring tools and equipment are safe, functional, and compliant with regulations.
• Provide administrative support for special projects and departmental initiatives under the guidance of the Activities Manager.
• Maintain a safe work environment and support implementation of OH&S practices and policies.
• Foster a collaborative, guest-focused team culture while maintaining employee engagement and wellbeing.
• Provide regular feedback, both positive and constructive, to team members on performance.
• Support recruitment efforts in collaboration with the Activities Manager and the Talent Team to attract top talent.
• Provide on-the-job training for team members regarding operational procedures, safety standards, and guest service expectations.
• Ensure all team members understand and adhere to company policies, procedures, and Code of Conduct.
• Maintain financial records to ensure accurate billing and reconciliation of guest activity charges and payments.

More about you

• Bachelor's degree in tourism, hospitality, marine science, or a related field - Desirable
• Minimum of 3 years of experience in a similar role, managing activities in a hospitality or tourism setting
• Strong leadership skills and in-depth knowledge of marine and tourism activities, including safety regulations and protocols
• Ability to work in a dynamic, fast-paced environment with a strong focus on customer service
• Certification in relevant marine and tourism activities, such as PADI Dive Master or Instructor, Coxswain Grade 1 or higher, First Aid and CPR, Manuel Drivers Licence, and other relevant certifications

The application period will close on 11/10/2025, unless sufficient qualified candidates are identified sooner.

Who we are

Nestled within the Great Barrier Reef, Lizard Island is a sanctuary of natural beauty and tranquility. With just 40 rooms, suites, and villas set amid a 1,013-hectare National Park, visitors enjoy exclusive access to vibrant reefs and private beaches. At Lizard Island, you will create unforgettable memories for our guests in this breathtaking paradise.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.