Junior Digital Partnership Executive

Life at KWP+Partners is anything but predictable. We're a creative and digital agency that thrives on energy, curiosity, and bold ideas. A place where "Boring Never Changed Anything" isn't just a line on the wall, it's how we show up for our clients, our work, and each other. We juggle fast-moving priorities with purpose and pride, always looking for the brave, fun, and unexpected path forward.

We dig deep to understand our clients, what drives them, what challenges them, and what success really looks like, so we can partner in a way that creates meaningful, creatively charged work that gets results.

Sound like you? Here's the nuts and bolts of the role:

As a Junior Digital Partnerships Executive, you'll be part of our Digital Team, helping to manage and grow ongoing client relationships across web, app, and digital service accounts. You'll support our senior digital accounts team in keeping delivery smooth, communications clear, and problems solved quickly.

This is an entry-level role, but not a passive one. You'll be expected to think, learn, and adapt quickly. We're looking for someone smart, switched on, and steady under pressure. The kind of person who asks good questions, stays calm when things get messy, and genuinely wants to understand how digital projects work from the inside out. This role is the perfect foundation for a career in the digital industry.

Key Expectations Include:

• Operate effectively both in a team and independently
• Deliver responsive client support
• Collaborate and problem-solve
• Demonstrate initiative and curiosity
• Contribute to continuous improvement
• Uphold Agency Values.

What You'll Do

As a member of the digital team:

• Champion the KWP+Partners values and methodology.
• Foster cross-team collaboration, and continual improvement.
• Represent the agency in client meetings and industry events.

The Junior Digital Partnerships Executive plays a role in the success of KWP+Partners, including:

Client Support

• Be a responsive, reliable point of contact for web and app clients
• Keep communication professional, clear, and calm, especially when things go wrong
• Work alongside the Partnerships Team to ensure expectations are met and exceeded

Triage & Problem Solving

• Log, prioritise, and manage client support requests
• Coordinate with internal teams to resolve issues quickly
• Keep clients informed throughout the process

Customer Success

• Track client satisfaction and identify ways to improve
• Spot opportunities to add value or streamline workflows

Team Support & Improvement

• Share insights and feedback to improve how we work
• Look for small, practical ways to make processes smarter and faster

Financial / Administrative Management:

• Follow agency systems and procedures (job opening/closing, briefs, timesheets, archiving, scheduling).
• The Company may, from time to time, reasonably request that you undertake other duties to meet changing business needs.

Who You Are & What You Bring

You're not looking for a comfortable role. You're looking for one that stretches you.

You like the idea of working in an environment where pace and precision matter equally. You're curious about clients, passionate about digital, and happiest when you're learning something new.

• Excellent communication: you're clear, thoughtful, and human in both writing and conversation
• A self-directed approach to learning: you'll investigate / google before you panic and genuinely enjoy figuring things out
• Grace under pressure: you stay composed and prioritise effectively when things get busy
• Sharp attention to detail: you catch the small things before they become big problems
• An interest in digital: platforms, websites, and where tech meets creativity
• Bonus points if you've used tools like Asana, Jira, or Deltek Workbook

If you have read (and watched) this far and still feel like this role is for you, then you are probably in the right place. We don't need formal tertiary qualifications if you meet everything above but they obviously won't hurt.

So, what are we going to give you??

Good question

KWP+Partners is an independent and inclusive full-service agency. We are at war with boring and live and breathe crafting beautifully engaging, connected brand experiences. Our DNA is brand (over 30 years experience in the ad game) but our strength is in our full-service offering. You will be working with almost 90 talented humans based across Adelaide, Darwin, Perth and a couple in Indonesia. We come together under these core values:

• Humans Aren't Robots
• Shared Journey Shared Success
• Be Open
• Be The Solution
• Find The Fun

We have a vibrant office in the old Nova cinema on Rundle Street. Yep, it has bean bags and a beer fridge but that's not what builds culture. People like you do Oh, and some of our modern working policies such as:

• Flexible / Hybrid work arrangements
• 9 Day fortnight (one of the first agencies to implement this)
• Work from anywhere in the world 2 weeks of the year
• Dog (and I suppose rabbit?) friendly office

We are championing our value of Humans Aren't robots and whilst we are a fast-paced, sometimes intense agency. We look after our people.

If all of this sounds good, well, we want to chat. Let's make it happen