Community Engagement

Position Title:

Community Engagement & Business Development Coordinator

Company:

Support Nest Disability Services

Location:

Hybrid – Based in Melbourne, VIC (with community-based travel as required)

Employment Type:

Full-Time, Permanent Role (includes a standard 6-month probation period)

Who We Are

At Support Nest, we specialise in providing high-quality, person-centred support to individuals living with disabilities. Our mission is to empower participants to live independent and fulfilling lives, and to strengthen the network of care around them through innovation, compassion, and relationship-driven service delivery.

We're committed to growing sustainably, not just in numbers, but in meaningful connections across our community.

About the Role

We're looking for a warm, confident, and community-minded person to join our team as a Community Engagement & Business Development Coordinator. You'll represent Support Nest in the community, connecting with Support Coordinators, hospitals, allied health professionals, and other partners to build meaningful relationships and promote our services.

This is a great opportunity for someone who enjoys connecting with people and wants to work with purpose, whilst building relationships that make a difference. You might come from a business, health, customer, or community background; what matters most is your attitude and approach.

Key Responsibilities

Community Engagement & Outreach

• Build and nurture relationships with hospitals, Support Coordinators, discharge planners, and community partners.
• Attend relevant expos, networking events, and meetings to represent Support Nest's services and values.
• Establish referral pathways and maintain a professional presence within health and disability sectors.

Lead Generation & Business Growth

• Identify new opportunities to promote Support Nest's services across Victoria.
• Execute local area marketing and outreach strategies to attract participants.
• Maintain active engagement with prospective enquiries and referring stakeholders.

Sales & Marketing

• Collaborate with the internal and external marketing teams to plan and deliver marketing campaigns.
• Develop presentations, collateral, and pitch materials tailored for health and disability sector stakeholders.
• Track engagement metrics and provide regular reports to management.

Technology & Operations Support

• Use ShiftCare for service coordination, client management, and support documentation.
• Leverage the SameView app to support participant collaboration and transparent communication with families and professionals.

Administrative Duties

• Maintain up-to-date records in CRM systems and internal platforms.
• Support internal teams by providing valuable community and stakeholder insights.
• Contribute to intake processes and help coordinate participant onboarding when needed.

Skills & Experience

Essential

• Experience in relationship-building, business development, or community engagement (around 2 years is ideal, but we're open to transferable experience).
• Excellent verbal and written communication skills, confident speaking with professionals at all levels.
• Highly organised and self‑driven, with good time management.
• Strong follow‑through; you keep commitments and communicate clearly.
• A genuine desire to work with purpose and represent Support Nest's values.

Desirable

• Exposure to the NDIS, healthcare, or human services sector (not essential).
• Experience working in community outreach, intake, or referral pathways.
• Familiarity with CRM platforms and basic marketing tools.

What We Offer

• A supportive and collaborative team environment.
• Mentorship from leadership and career development opportunities.
• Flexible hybrid working conditions.
• The opportunity to enter the NDIS sector and make a meaningful impact.

To Apply

If you're excited about joining a mission-driven organisation, and you have a passion for community connection, we would love to hear from you. Please send your CV and a short expression of interest to:

Job Type: Full-time

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person