Administrator

6 days ago

Bowen Queensland, Australia Industry Fire Services Full time $60,000 - $90,000 per year

Industry Fire Services is a family owned and operated business, providing a comprehensive range of fire protection and maintenance services. Established in 2014, we pride ourselves on providing excellence in sales, service and installation of fire protection equipment throughout Queensland.

We have an exciting opportunity for a Full Time Operations Administrator who is enthusiastic about contributing to the success of our business. You'll join our team to support our management unit and technicians to ensure we are able to provide the best service for our clients. This position is currently based in our Bowen Office; however, we would consider relocating the role to our Townsville Office for the right candidate.

This role will be a key support role to the Administration Manager & Senior Management team, with responsibilities including, but not limited to:

  • Perform data entry duties to create and maintain work scheduling within the SimPro System.
  • Maintain excellent verbal and written communication with internal and external clients.
  • Notifying clients via phone/email of upcoming scheduling works and coordinating access/ keys where required.
  • Maintain accurate service records and compliance reports in line with Australian Standards (e.g., AS 1851) and relevant legislation.
  • Assist with operational reporting, and KPI monitoring.
  • Reviewing all completed works and updating customer or site details to ensure all managers and field technicians have the relevant information and can operate efficiently.
  • Provide the business unit with administrative and clerical support.

  • Coordinate technician training and certification renewals.

  • Support onboarding of new operational staff.

  • Assist with the creation / preparation of correspondence, documents, reports and presentations for customers.
  • Support continuous business improvement initiatives.

To be successful in this role you will have:

  • Ability to collaborate and work with a team.
  • Excellent written and verbal communication skills.
  • Enthusiasm, initiative, curiosity and ability to 'make things happen'.
  • Previous experience within a similar role would be highly advantageous.
  • Confidence and ability to work with complex systems as well as MS Word, Excel and Outlook.
  • Previous experience in planning and organising within tight deadlines is advantageous.
  • A positive, proactive, customer service ethic.

If you believe you are the right person to join our team, please apply via the "Apply Now" button.

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