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Customer Service Representative

3 weeks ago


Melbourne, Victoria, Australia EARTH POWER Full time

Location: Remote (Australia)

Type: Full-time contractor

Industry: Renewable Energy / Customer Support

About the Role

We are looking for a Customer Service Representative to manage customer communication after a sale has been made.

You will be the main point of contact for customers, responsible for welcome calls, answering questions, coordinating installation bookings, and ensuring customers feel supported throughout the process.

This is a customer-facing role that requires a sales-flair.

Key Responsibilities

Welcome Calls

  • Contact customers once their sale is uploaded
  • Explain the process clearly and professionally
  • Answer general questions and keep the customer engaged if they have cold feet
  • Set expectations around next steps

Customer Communication

  • Handle inbound and outbound customer calls
  • Liaise between customers, admin, and installers
  • Provide reassurance and updates when required

Installation Booking

  • Contact customers to schedule installation dates, and obtain required information such as site photos, or documentation
  • Confirm access and readiness
  • Coordinate dates with installation team

Issue & Cancellation Handling

  • Manage concerns calmly and professionally
  • Escalate potential cancellations appropriately
  • Protect customer experience at all times

What We're Looking For

  • Excellent spoken English
  • Sales flair, gift of the gab
  • Confident and empathetic communicator
  • Calm under pressure
  • Customer-focused mindset
  • Organised and reliable
  • Comfortable following scripts and processes

Requirements

  • Based in Melbourne and open to a hybrid role in future, when we find a suitable office
  • Own phone & laptop
  • Stable internet
  • Comfortable with calendars, CRMs, and messaging tools

How to Apply

Please send:

  • A short introduction
  • Relevant customer service experience
  • Availability
  • Contact number

Only shortlisted candidates will be contacted.

Job Types: Permanent, Contract

Pay: $32.00 – $35.00 per hour

Expected hours: 30 – 38 per week

Benefits:

  • Professional development assistance
  • Work from home

Work Location: Remote