Receptionist for Psychology Practice

5 days ago

Canberra, ACT, Australia Feel to Heal Psychology Full time $60,000 - $80,000 per year

Join the team at Feel to Heal Psychology in Deakin

This full-time role (3 days on reception + 2 days behind the scenes) is perfect for someone who loves people, thrives on organisation, and gets genuine satisfaction from making processes smooth, simple and just right.

You'll spend time on reception to truly understand the heartbeat of the clinic, our clients, the flow, and all the little details that make each day work before taking on more behind-the-scenes tasks to help keep everything running like clockwork.

We're looking for someone who's approachable, proactive, emotionally intelligent, and loves being part of a supportive, fun team that genuinely cares about what they do and where they work.

If you're ready to work somewhere that values kindness, growth and good coffee, we'd love to hear from you

About the Role

This is a senior position with room for growth for the right person. You'll spend 3 days on reception, being that warm, welcoming face our clients know and love, and 2 days behind the scenes, ensuring all the admin gears turn smoothly so the clinic runs at its best.

No two days are the same here, but your work will always make a difference.

What You'll Be Doing
  • Greeting clients and creating a calm, friendly atmosphere (you set the tone)
  • Answering phones and emails with warmth and professionalism
  • Managing bookings and schedules using Zanda
  • Processing payments (Tyro, Stripe, Medicare)
  • Coordinating assessments, auditing orders and maintaining admin systems
  • Supporting group programs and team events
  • General admin magic including birthdays, stock, tidy spaces, and all the little things that make a big difference
  • Helping refine and improve clinic processes, we love efficiency and fresh ideas
What We're Looking For
  • A genuine people-person with a warm, approachable personality
  • High emotional intelligence, you can read a room, sense what people need, and respond with empathy and professionalism
  • A strong eye for detail and a drive to make things run beautifully behind the scenes
  • Excellent communication and organisation skills
  • Someone who thrives on making processes perfect and enjoys creating order from chaos
  • A team player who also loves independent, focused work
  • Confident in juggling a busy, ever-changing environment
  • Tech-savvy and quick to pick up new systems (Zanda experience is a bonus)
  • Experience in allied health or medical reception is highly valued
What You'll Love About Us
  • A fun, supportive team that actually likes working together
  • Opportunities for professional growth and leadership development
  • Free parking, coffee machine, and a selection of T2 teas and all the snacks your heart desires
  • A beautiful, light-filled clinic space designed with you in mind
  • Regular team catch-ups, events, and an office therapy dog to brighten your day
  • Leadership that genuinely listens and celebrates the small wins

If you're a psychology student or provisional psychologist, this is also a great opportunity to gain insight into private practice life. Extra hours and opportunities may be available for the right fit.

Ready to Join Us?

If this sounds like you, send your resume and cover letter (addressed to Emily, our Managing Director) and tell us why you'd make the perfect addition to the Feel to Heal family.

Make your cover letter different and have some fun with it Show us your personality (as much as you can through a CV and cover letter ).

We're ready when you are – can't wait to meet you

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