Services Engineer

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world

If you thrive in the Services field and are passionate about customer satisfaction, this position is for you
At Technogym, our goal is to satisfy 100% of our customers and end-users. Our Services teams are continuously working to enhance service performance and deliver the best fitness experience possible.

We are looking for a problem-solving Service Engineer who acts as a true customer advocate. In this role, you will ensure complete customer satisfaction by efficiently resolving all service requests related to the installation, maintenance, and repair of our products.

• Execute effective root cause analysis of product issues, identifying proper parts and determining suitable solutions

• Perform on-site jobs in line with customer SLAs

• Achieve field performance targets (TTS, FTFR, JMR3)

• Manage stock of parts and maintain accurate inventory records

• Educate customers in the technical use and care of Technogym equipment

• Properly manage work orders and service reports in accordance with company procedures

• Schedule on-site visits, keeping customers informed of expected arrival times

• Conduct light preventive maintenance and proactively detect issues in the field

• Act professionally and customer-oriented at all times, collecting structured feedback to identify customer needs and opportunities

• Handle service issues efficiently and escalate cases when appropriate

• Accurately report service data following assigned procedures

• Ensure all work-related equipment and vehicles are maintained safely and responsibly in line with Health & Safety legislation

• Attend ongoing training sessions to stay up to date with new technologies, product releases, and best practices

• Maintain and develop the "Master Certification" level to ensure elite expertise in Technogym equipment

You are passionate about technology and fitness, proactive, and hands-on, yet down-to-earth and ethical. You enjoy working both independently and as part of a team, always striving for excellence in customer service.

What you bring:

• 3–5 years of experience in a similar role

• Diploma/Degree in Electronics, Communications, or related field

• Strong mechanical/electronic engineering skills

• Proven ability to troubleshoot, test, repair, and service technical equipment

• Confidence working with mobile tools and applications

• Knowledge of IT networking (advantageous)

• Strong time management and organization skills

• Experience managing service orders and repairs

• Excellent communication and customer-handling skills

• Transparency, open-mindedness, and a collaborative spirit

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true