Sales and Service Officer

Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.

This role is responsible for providing support and assistance to the Sales and Service Team. To ensure all mailed forms are actioned as required and all incoming emails are addressed. This role will also assist with any non-personal Membership and new member onboarding requirements. 

Why join us

• We have big plans to become Australia's leading purpose-driven bank.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Support the branch team to achieve service and operational outcomes
• Manage member enquiries and provide information on Qudos products and services
• Resolve member queries and complaints, escalating when required
• Actively cross-sell Qudos products and assist with digital banking needs
• Respond to member enquiries via inbox, online, and phone channels
• Complete service interactions using the Qudos Service Model
• Perform account maintenance, document handling, and scanning
• Ensure compliance with internal policies, procedures, and statutory requirements
• Meet performance and service standards, completing required training on time
• Promote a safe work environment and report WHS incidents promptly
• Constructively challenge and escalate concerns through appropriate channels
• Perform additional duties as directed by Management.

What you will bring

• Strong customer focus with the ability to understand and respond to member needs
• Proven ability to achieve results and take accountability for outcomes
• Excellent interpersonal skills with the ability to build positive relationships
• Adaptability and resilience in a fast-changing environment
• Solid understanding of banking products and services
• Strong experience in sales support within financial services
• Strong communication and time management skills
• Proficient in Microsoft Word, Excel, Outlook, and online research tools
• Confident in writing professional business emails and applying basic maths
• Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos

By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.