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ICT Business Analyst — Full-time

2 weeks ago

Melbourne, Victoria, Australia P&A Platinum Services PTY LTD Full time $90,000 - $110,000 per year

About us

We deliver cleaning and property care services across Greater Melbourne with a focus on safety, SLA compliance and consistent quality.

Role purpose

We're hiring an
ICT Business Analyst
to streamline operations and reporting across rostering, field operations and finance. You'll map processes, define functional specs, coordinate cloud implementations and integrations, and drive adoption with bilingual (EN/ES) documentation and training.

Key responsibilities

  • Map
    as-is / to-be
    processes (rostering, jobs, payroll inputs, invoicing) and capture business/functional requirements.
  • Produce
    functional specs
    , user stories and
    process/data models
    with acceptance criteria.
  • Coordinate configuration and implementation across
    Deputy (rostering), Breezeway (operations), Squarespace (lead intake), Xero (finance)
    .
  • Manage integrations (
    Deputy → Xero
    payroll inputs; Breezeway workflows); document and test integrations.
  • Plan and run
    UAT
    , manage defects, support
    go-live
    and continuous improvement.
  • Create
    bilingual (EN/ES) user guides/SOPs
    and deliver training to field and office staff.
  • Build and maintain
    Power BI
    dashboards (labour utilisation, on-time attendance, SLA completion, incident rates, AR ageing) with data-quality checks.

Required qualifications & skills

  • Professional proficiency in English and Spanish
    (workshops, SOPs and training). The role is open to
    all qualified applicants
    .
  • 3+ years
    in Business Analysis/ICT delivering cloud software implementations end-to-end (requirements, configuration, integrations, data migration, UAT, training, go-live).
  • Hands-on experience with
    Deputy, Xero
    and
    Power BI
    (or similar).
  • Strong stakeholder management, documentation discipline and KPI mindset.

Nice to have

  • Experience with
    Breezeway
    (or similar ops platforms),
    Squarespace/website lead capture
    , APIs/webhooks or no-code tools (Zapier/Make).
  • Data validation/reconciliation and privacy/consent controls.

Salary & employment

  • Full-time (38 hrs/week), Melbourne VIC.
  • AUD 90,000–110,000 base (excl. super) + 12% superannuation.
  • National Police Check (or willing to obtain within 14 days).

Application instructions

Please indicate
YES/NO
to: (1) Hands-on
Xero
, (2)
Deputy→Xero
payroll inputs, (3)
Spanish ≥ Professional
, (4)
Power BI ≥ Intermediate
, (5)
3+ years
as ICT BA.

Classification reference

  • ANZSCO – ICT Business Analyst (for classification reference only).