Head Professional

Broome is the gateway to the north-west of Australia and the magnificent Kimberley region, with an international airport and direct flights between Melbourne and Sydney in addition to Perth. The golf club hosts magnificent 360 degree views across Broome and with a modern restaurant and bar it is a popular destination for tourists and locals alike.

This is a lifestyle opportunity combining career growth with outdoor adventure. It is also a unique market position with minimal direct competition and an unsatisfied local and tourist demand for golf as recreation.

The Broome Golf Club, a hidden gem of a golf course and host of an annual PGA Order of Merit Pro-Am, has approximately 270 members and is entering a new era of growth as a business and in leading the development of golf as a sport in the Kimberley region. We are passionate about growing our public and member golf opportunities and developing a community/social hub based around fun recreational golf and excellent food & beverage.

Golf is on the move in Broome.

The new Golf Operations role is central to transforming the golf club into a modern community & golfing hub for both locals and tourists. To maximise our potential and build long term sustainability and success will require drive, passion, strategic thinking, innovation and action. You will be a senior manager and leader in a professionally run business, with hands on guidance by an experienced GM.

This is a career-defining opportunity to lead transformation of a premier regional facility and a platform to build industry recognition and networks, with the mentorship and development to set you up for success. This is your opportunity to show the industry what is possible.

About the Role

As Golf Operations Manager & Head Professional, you'll report to the General Manager and take full ownership of all golf-related operations and work with the entire team on strategic growth. You will be a driven, proactive leader with a deep understanding of golf operations and an ability to turn strategy into reality. We have a 3 year strategic vision for the role and a pathway for professional growth and increased responsibility that will allow you to make this a stepping stone that fast tracks your career.

Key Responsibilities

Design, plan and grow corporate and social golf

• Collaborate with the local schools, the community and Golf Australia on junior development and coaching programmes and grow golf as a sport in Broome
• Drive commercial outcomes through retail, golf days, customer engagement and course & cart utilisation
• Coordinate and manage all golf operations communications, including newsletters, marketing campaigns, and member engagement initiatives.
• Oversee golf marketing initiatives including all promotional materials, player recruitment, yield management, golf packages and new golf memberships

Operational Leadership:

• Create a welcoming yet professional culture and continuously look for ways to enhance the golfing experience.
• Lead the daily golf operation and overall experience, ensuring excellence in service, course readiness, and event execution.
• Work closely with the Course Superintendent and department heads to ensure alignment and a seamless customer experience
• Drive the planning and delivery of weekly competitions, major events, and corporate golf days.
• Manage rosters, wages budgets, hiring and performance across all golf staff. Schedule regular team meetings to drive revenue growth, cost control, improvement and customer service.
• Develop operational procedures and training manuals to ensure consistent service standards, efficient workflows, and ongoing staff development.
• Establish sales goals and performance metrics for all golf programs and services, using data insights to drive continuous improvement and profitability.

Customer Experience and Retail Management

• Foster strong relationships with members, guests, and corporate clients.
• Personally engage with players on and off the course, including social rounds as time allows.
• Uphold course rules, create a welcoming culture, and continuously look for ways to enhance the experience.
• Collaborate with the Match Committee to Coordinate member competitions and local rules
• Provide golf coaching and club fitting for members, guests and juniors
• Oversee the pro shop merchandising strategy, ensuring product mix aligns with customer needs and revenue/GP goals.

Strategic Development & Innovation

• Lead and drive with the General Manager the planning, funding, development and implementation of recreational golf offerings and technology.
• Opportunity and encouragement to build a strong partnering relationship with the PGA, Golf Australia and industry leaders
• Grow the order of merit Pro Am into a community festival of golf and tourist attraction
• Develop and implement the annual golf business plan and calendar.
• Drive collaboration with local tourism venues to grow 'stay and play' product offerings
• Work with general manager to develop business cases for new projects that grow the golfing business and build financial sustainability through the implementation of golf technology and programs

What you'll bring to make this happen

• Ambition to build a standout career in golf operations
• An inclusive attitude and passion to grow the game of golf
• A friendly, welcoming and professional outlook and able to maintain and promote a positive professional image within the community
• Strong team management, communication, and organisational skills.
• Solid understanding of budgeting, forecasting, and business planning.
• Innovative and agile mindset and able to see opportunities and iterate them to successful financial and/or customer experience outcomes
• Experienced with office and golf technology, including proficiency in Microsoft Word and Excel.
• Sound understanding of POS back-end systems and how they support retail and operations.
• Mastery of MiClub — including tee sheet management, competition setup, reporting, member communication, invoicing, and integration with point-of-sale systems.
• PGA accreditation or significant industry experience highly desirable.
• Ability to design and lead transformational change
• Clear understanding of the business side of golf
• Experience in marketing and growing golf participation and revenue

The offering to help you create your future

• A beautiful location and supportive team environment
• Opportunity to grow and shape your own golf programs and services
• A tight-knit community club with an exciting and bright future
• The vision and opportunity to grow your standing in the industry
• A flexible renumeration to be negotiated

As a thriving, progressive club both on and off the course, we are looking for a golf professional who combines strategic thinking and innovation with hands-on leadership, a passion for the game, and a strong service mindset.