Family Contact

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Family Contact and Support Worker

• Based in Bankstown
• 4 casual positions are available now
• We are always looking to add to the pool for future roles.

About Us

SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About the Team

Every child has a right to a safe, happy and permanent home connected to family, community and culture. When children under the age of 18 years, for safety reasons, cannot live with their family or carers we work with the Department of Community and Justice (DCJ) to support them be safe and work out the best options for their long-term care and wellbeing outcomes. This may include returning the children to their family's care or being cared for by foster carers on a long-term basis.

SSI delivers a specialist out-of-home care and permanency support services that provides a culturally appropriate model for children and young people from culturally and linguistically diverse backgrounds aged 0–18 years. We have a strong commitment to culturally responsive services. Wherever possible, as needed, we support children to be cared for by foster carers who share the same culture as the children or where this is not possible, we maximise opportunities for children to be connected with their family's ethnic backgrounds, religion/s and language/s.

About You

You will provide transport to children in OOHC and supervise contacts between children and their birth families as scheduled and as directed by Court Order. You will then be required to write a report regarding the contact's progress.

Responsibilities include:

• Provide transport to children and young people in the restoration and preservation space for contacts or for appointments.
• Support birth families in their homes to meet their family action plan goals. Including providing advice, support and guidance.
• Liaise and collaborate with the children's or young person's Caseworker to ensure high quality service delivery.
• Make referrals, engage and work collaboratively with support services
• Support casework team to undertake necessary administrative tasks to ensure compliance and KPIs are met in a timely manner.

Essential Criteria

• Current unrestricted driver's licence (own care with comprehensive insurance would be an advantage)
• First Aid Certificate
• Ability to work well both in a team and autonomously
• Strong communication, negotiation and dispute resolution skills
• Previous work with culturally and linguistically diverse communities and strong administration/written communication skills will see you succeed in this role

Please ask us for a copy of the PD for the full responsibilities.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people's safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Friday 7th March 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at or or call us at

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.