Duty Manager

2 weeks ago

Croa NSW, Australia Feros Hotel Group Full time $60,000 - $80,000 per year
Are you ready to manage one of Cronulla's most exciting hospitality experiences? Parc Pavilion has just opened in May 2025, bringing a 2 level hospitality precinct to the heart of Cronulla. Overlooking the picturesque Monro Park and just steps from Cronulla Train Station, Parc Pavilion will offer a range of experiences, including a ground-floor bistro and café, takeaway food service, a first-floor terrace bistro and cocktail bar, a first-floor restaurant, and private dining areas.

Who are we?

The Feros Group is a leading hospitality group that was founded in the early 1970s and currently operates 7 successful destinations across the Sutherland Shire and NSW South Coast. We are continuing to grow with several new venues in the pipeline, we continue to hold the values of family and community at the fore front.

What is the role?

As Duty Manager your role is to assist the Licensee in the operation of the venue. You will be expected to understand all areas of the venue operation, promote quality customer service, and ensure standards of operations within the venue are enforced. We are open to the Duty Manager role, being either full-time, part-time or casual.

Your daily tasks include but are not limited to:

  • Providing exceptional customer service to all customers.
  • Managing the ambience of the venue and ensuring a friendly, well-presented, and safe environment for all customers.
  • Supervision of all venue staff ensuring all work standards, policies and procedures are followed.
  • Determining work requirements and allocating duties to front of house staff.
  • Training and coordination of front of house staff.
  • Receipt of monies in line with Feros Hotel Group policy.
  • Assist in all areas of the venue when required.
  • Rostering and wage management as required.
  • Management of Security teams and compliance obligations.
  • Ability to work in a fast paced, high-volume environment.

To be successful in this role

  • Previous experience as a Duty Manager and/or Supervisor in a fast-paced environment.
  • Excellent product knowledge across all areas including food, beverage (including cellar operations), TAB and gaming.
  • Current RSA, RCG, ARCG and first aid certificates are essential.
  • The ability to lead a team.
  • Excellent communication and organisation skills.
  • To work a rotating roster including, evenings, weekends and public holidays.

Why choose us?

We offer a fun and supportive work environment, competitive salary and generous staff discounts across all Feros Group venues, development and career progression opportunities within a company who are passionate about nurturing our talent and promoting from within.

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