Compliance Officer

About us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

The Compliance Officer will conduct a range of compliance monitoring activities and inspections as authorised under Australian Consumer Law and Fair Trading Act, and other legislation administered by CAV.

Requiring a degree of judgement, discretion and experience, the Compliance Officer will undertake the more complex inspections of traders as they arise, including where there is a history of previous compliance breaches, or following a complaint of specific breaches.

You will mentor CAV staff and provide leadership to workforce planning and implementation to ensure organisational strategic priorities are met.

The West Region Compliance Officer role is based in Geelong with work across Geelong, Warrnambool and Ballarat and will outreach to other locations across the state as required.

About you

To be considered for the role, you must be able to demonstrate:

• Experience in compliance/investigations operations including the planning, development and delivery of outreach activities based on business plans and policies.
• Demonstrated experience in the preparation of reports and the drafting of correspondence that provides clear and purposeful communication.
• Ability to develop and maintain productive relations with internal and external key stakeholders.
• A Certificate IV in Government Investigations or equivalent qualification is desirable or be prepared to attain the qualification soon after job commencement.
• Knowledge of, and/or relevant experience in legislative compliance and enforcement activities and CAV relevant legislation, regulations, policies and procedures OR capacity to learn and apply knowledge of all the above, as required.

Mandatory requirements

• Tertiary qualifications in commerce, business, law or other related fields are desirable.
• A current Victorian Driver's Licence. *The department will consider all reasonable adjustments for candidates with a disability.

Key accountabilities

• Assist the Regional Manager in the coordination, planning and development of compliance activities and their implementation, including the resolution of operational problems consistent with program objectives.
• Manage aspects of ongoing compliance and education programs under limited direction, whilst identifying opportunities to improve service delivery.
• Conduct a range of more complex, as well as routine, compliance activities including investigations, inspections and the preparation of reports and briefs of evidence. This can include obtaining comprehensive written statements and affidavits for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
• Monitor and prepare reports on operational activities and other reports, briefs, and correspondence on issues with recommendations to address the matter for management approval.
• Conduct and provide specialist information sessions to traders, community groups, consumers, DGS staff and other parties as to one's rights and obligations under legislation administered by CAV and whilst constructively encouraging compliance and generating community awareness.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

How to apply

Apply before the advertised closing date 11:59pm on 3rd September 2025. All applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within three pages)

Other relevant information

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.

Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.