National Collections Capability Manager

Job description:

Job Reference:
18289

Why You Will Be Excited About This Role

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now, it's a pretty exciting time to join us, as we transform into a stronger, more agile organisation focused creating excellent customer and patient experiences, smarter ways of working and building a great place to work.

In this role, you'll have the opportunity to shape how learning and development is delivered at scale - influencing the capability of thousands of frontline healthcare professionals and contributing to safer, more consistent patient care nationwide.

About Us

Healius employs 8,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional, and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities.

This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

What You Will Be Doing

As National Collections Capability Manager, you'll lead the design and delivery of a national education and training framework that builds a skilled, compliant, and customer-focused Pathology Collector workforce. In this role, you'll drive strategic capability development, oversee training governance and quality, and lead a high-performing team to deliver consistent, patient-centred learning experiences across Australia.

Your key responsibilities will include:

• Lead the strategic development and ongoing evolution of the Healius Academy as a national centre for learning and capability
• Set direction for Pathology Collector training programs, ensuring alignment with business priorities and workforce needs
• Inspire and manage a high-performing team of 10+ direct reports, fostering collaboration, accountability and continuous improvement
• Oversee the design and delivery of accessible, consistent training across a nationally dispersed workforce
• Ensure training content and curriculum remain current, compliant and responsive to clinical and regulatory changes
• Maintain governance of learning programs, SOPs and digital content, ensuring quality, consistency and audit-readiness
• Monitor training effectiveness, compliance and risk using LMS analytics and quality assurance frameworks
• Build strong stakeholder relationships and provide insights through dashboards and reporting on workforce capability

What Type of Person Will Be Successful

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are:

Customer Focused, Accountable, Collaborative, Credible & Resourceful.

To be successful in this role, you will be a dynamic and strategic leader with a passion for developing people and driving excellence through education. You combine deep knowledge of healthcare training and compliance with the ability to inspire teams, build strong stakeholder relationships, and deliver measurable workforce capability outcomes.

These are the type of attributes & skills you would possess:

• Ideally you will have +10 years of experience in Learning & Development, with a focus on leading national education programs

• Certificate IV in Training and Assessment - preferred

• Expertise in the healthcare sector or related industries

• A solid understanding of adult learning principles and data-enabled learning strategies.
• Skilled in stakeholder engagement (from frontline workers to Senior Executives) and change management capabilities.
• Excellent writing and communication skills

Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform
• Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport
  – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts
  , banking benefits and novated leasing salary packaging.
• Career growth and development opportunities
  with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support
  through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity And Inclusion

Healius  is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.

If you would like further details please email

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