Collections Manager

Who are we?

Humanforce's vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world's talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

We are seeking a Collections Manager to take end-to-end ownership of our credit control function, elevating it from an operational necessity to a strategic enabler of growth.

This is a hands-on leadership role where you will set the strategic direction for credit control while actively driving day-to-day outcomes. Your responsibilities will lie in collections, resolving disputes, improving billing accuracy, while striving to optimise and streamline processes. Alongside mentoring a team member, you will play a direct role in ensuring results across collections, reporting, and system efficiency.

In a SaaS business where recurring revenue and customer retention are critical, this role requires someone who can balance effective cash collection with strong customer relationships, embedding a culture of partnership, efficiency, and continuous improvement.

What you will do

Revenue Assurance & Collections

• Take ownership of the collections ledger while personally managing high-value or complex accounts.
• Monitor and report on key metrics (DSO, overdue debt, billing disputes, forecasted collections), preparing insights and recommended actions for the CFO and leadership team.
• Act as escalation point for customer disputes, negotiating outcomes directly with clients when required.
• Design and drive collection strategies

Automation, Tools & Process Ownership

• Champion automation initiatives to drive efficiency across billing, collections, and reporting.
• Take ownership of collections tools, ERP, billing, and CRM systems to ensure accurate data flow and process reliability.
• Identify and implement process enhancements, with a focus on reducing manual work and enabling scalability.
• Ensure seamless integration of finance systems, reporting dashboards, and workflows across regions and currencies.

Cross-Functional Partnership

• Partner with Sales and Customer Success to resolve billing issues quickly, improve contract hygiene, and prevent disputes.
• Collaborate with Legal and Finance to perform credit checks, assess risks, and manage exposures.
• Provide practical, real-time input into commercial decisions where credit terms and risk are being considered.

Continuous Improvement & Compliance

• Personally lead initiatives to reduce aged debt and shorten payment cycles.
• Identify manual pain points in daily processes and implement automation or workflow improvements.
• Ensure compliance with regulatory requirements in all markets of operation.

What you'll need

• Proven experience running credit control in a SaaS, technology, or subscription-based business.
• Comfortable being hands-on with collections: chasing overdue accounts, resolving billing issues, and negotiating payment terms.
• Strong track record of improving cash collection and reducing aged debt.
• Experience using ERP/finance systems (e.g., NetSuite, Workday, SAP) and CRM/billing tools (e.g., Salesforce, Zuora).
• Demonstrated ability to drive automation and workflow efficiencies.
• Strong reporting capability with the ability to build and manage dashboards.
• Excellent stakeholder management skills, able to work with both customers and internal executives.

Nice-to-haves

• Experience in scaling collections processes across multiple entities or regions.
• Knowledge of SaaS billing cycles, subscription models, and revenue recognition.
• Exposure to finance process automation and digital transformation.

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

Benefits

• A flexible working environment
• The opportunity to be part of a fast-growing tech company
• A focus on development with access to Go1
• Paid parental leave and Quarterly Wellbeing Days
• Employee talent referral scheme (know great people, be rewarded)
• A fun and friendly culture working with passionate and talented people
• A work environment where you can genuinely improve the world of work

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.