Customer Experience Consultant

6 days ago

Hackney, Australia Hickinbotham Group Full time

Hickinbotham is a dynamic and diversified private group based in Adelaide. With 70 years of family ownership and a reputation for excellence and innovation, the Group’s interests include SA’s largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.

We are seeking a **Customer Experience Consultant**to join our high-performing team in our contemporary office near the Adelaide CBD. You will be an “A” player, who brings a pragmatic, can-do attitude, and excellent interpersonal skills.

We value our high-energy, professional workplace and our commitment to delivering value across the Group’s business units. High performance, accountability, humility, and outstanding customer service outcomes are non-negotiable aspects of our culture.

As a motivated and driven self-starter, you will have the ability to work with mínimal supervision while learning, adapting and thriving in professional, a fast-paced, and demanding environment.

**Key responsibilities for this stimulating and rewarding role include**:

- Providing superior service to our clients, including taking a professional approach that upholds the company's service standards and culture
- Being a team player that cares about our clients and understands the importance of five-star customer service
- Developing strong client relationships and providing support on a range of enquiries
- Delivering regular updates on the progress of our client's homes
- Taking ownership of client queries from start to finish
- Liaising with clients and external providers in a prompt and professional manner
- Diligence with note taking and database management
- Have a strong understanding and belief in the company core values and to treat the core values as a blueprint for behaviour
- Implement our lean culture as a part of everyday performance
- Professional presentation
- Superior written and verbal communication skills
- Outstanding attention to detail
- Ability to work autonomously and collaboratively as part of a team
- Proven ability to achieve objectives and demonstrate actual results
- Focused, driven and motivated
- A positive energy with a 'can-do' attitude
- Problem-solving and negotiation skills
- Ability to remain calm under pressure
- Excellent organisational and time management skills
- An ability and desire to think outside the square

If this is you, and you want to reach your potential while working with the best, this role offers an exciting career opportunity where your hard work and dedication will be genuinely acknowledged and rewarded.

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