Relationship Manager

2 weeks ago

Adelaide, South Australia CommBank Full time $90,000 - $120,000 per year

Who are we?

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.

As part of the broader Home Buying team, Third Party Banking is a dedicated sales and service support channel for the mortgage business placed with CommBank, via mortgage brokers. This team is a focused sales force with intensive calling programs, designed to ensure that CommBank product is front of mind when brokers are dealing with existing and prospective clients.

Do work that matters

Reporting directly to the State Manager Third Party Banking, as a Relationship Manager (also known as Business Development Manager) you will be passionate about customer service, ensuring a superior overall level of service is delivered to your valued clients. In addition, you will be responsible for driving profitable business by providing strong relationship and sales support management to a client base of brokers and advisers in the promotion of CommBank home loans and banking products for the Group - this is an "on-the-road" BDM role.

Additionally, you will:

  • Proactively develop your broker client base
  • Implement a regular client-call and visitation program
  • Lead, support, and demonstrate accountability for an aggregator relationship
  • Support our Platinum and Elite broker base
  • Use your knowledge of CommBank's banking products to achieve business unit sales and growth targets
  • Ensure the provision of consistently accurate technical, loan structuring and policy support to brokers
  • Identify training and development needs and drive the continuous improvement of brokers' knowledge and service standards
  • Take ownership of customer needs and identify appropriate service and product solutions
  • Ensure that settlements are maximised, and that customer retention risks are identified and proactively resolved
  • Deliver presentations to client groups and attend banking and related promotional public relations events, whilst networking and managing successful relationships
  • Be a change advocate by understanding regulatory initiatives and incorporating changes in to ongoing broker education
  • Deliver exceptional customer service in all dealings, as reflected in a positive lift in various survey results

We're interested in hearing from people who have:

  • Excellent industry knowledge of both local and national housing and mortgage broker markets
  • Prior experience and knowledge of mortgage/lending products and services
  • Demonstrated ability in sales, business development and relationship management, with strong interpersonal, verbal and written communication skills
  • Commercial acumen, and an understanding of credit and risk policies
  • Current, non-restricted Australian driver's licence
  • Intermediate MS Excel skills and the ability to perform statistical analysis – preferred
  • Tertiary qualifications in a related business field - preferred

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 02/06/2025

  • Client Relationship Consultant

    2 weeks ago

    Adelaide, South Australia My Plan Manager Full time $70,000 - $120,000 per year

    Client Relationship Consultant (multiple positions)Permanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And that's...

  • Client Relationship Consultant

    6 days ago

    Adelaide, South Australia My Plan Manager Full time

    OverviewAdd expected salary to your profile for insightsPermanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability... but that doesn't mean it's easy to navigate. And...

  • Client Relationship Consultant

    2 weeks ago

    Adelaide, South Australia My Plan Manager Full time

    OverviewAdd expected salary to your profile for insightsPermanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And...

  • Client Relationship Consultant

    2 weeks ago

    Adelaide, South Australia My Plan Manager Full time

    Overview Add expected salary to your profile for insightsPermanent, full-time position Based in Adelaide Candidates with WWCC & NDIS clearance preferred About us The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's...

  • Relationship Manager

    1 week ago

    Adelaide, South Australia Hudson Australia Full time

    Our Client is a medium size, innovative multi-disciplinary professional services practice, which has been operating successfully in Adelaide for 40 years. It has grown significantly over the last few years due to a strong commitment to its client base and the adoption of a multi-disciplinary service approach.The primary responsibility of the Relationship...

  • Relationship Manager

    1 week ago

    Adelaide, South Australia Westpac Group Full time

    **Relationship/Senior Relationship Manager - Adelaide**- Full time, permanent opportunity- Work with a diversified client portfolio- Adelaide CBD location, flexible working opportunities**How will I help?**Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we're committed to...

  • Relationship Manager

    2 weeks ago

    Adelaide, South Australia Computershare Full time

    **We give you a world of potential**We have an excellent opportunity for a Relationship Manager to join our amazing office in Adelaide. If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.Since 1978 we have been trusted by other companies to manage their shareholder registry and shareholder...

  • Relationship Manager

    2 weeks ago

    Adelaide, South Australia Banksa Full time

    Opportunity to join Bank SA's high performing Property Finance Team- Managing a diversified portfolio of Property ClientsAdelaide CBD location with work flexibility**How will I help?**As a Relationship Manager your specific focus is for managing and developing a portfolio of medium to large property connections. With a particular focus on growing existing...

  • Relationship Manager

    2 weeks ago

    Adelaide, South Australia BankSA Full time $90,000 - $120,000 per year

    Job DescriptionCreate your best future and join BankSA as a Relationship Manager.What's the role?As a Relationship Manager within our Health Portfolio, you'll be at the forefront of supporting healthcare businesses across Adelaide. This full-time, permanent role is based in the CBD, where you'll work with a specialised client base—ranging from medical...

  • Relationship Manager

    6 days ago

    Adelaide, South Australia Banksa Full time

    Opportunity to join Bank SA's high performing Commercial Banking team- Showcase your superior cashflow lending skills- Adelaide CBD location with work flexibility**How will I help?**As a Relationship Manager your specific focus is for managing and developing a portfolio of medium to large property connections across the manufacturing and wholesale industry....