Member Relations Manager

Member Relations Manager

Are you passionate about building relationships and delivering real value to members? Join a leading national industry association as their next Member Relations Manager, where you'll play a key role in driving member retention and engagement, growth, and satisfaction across Australia and New Zealand.

About the Organisation

Representing more than 200 member organisations across an essential and fast-evolving sector, this national peak body brings together operators, contractors, suppliers, manufacturers, and consultants to drive innovation, safety, and productivity. With a collaborative culture and a growing presence, the organisation is proud to champion its members' interests and shape the future of the industry.

Based in their Head Office in Canberra, the team also offers hybrid work flexibility and a supportive, values-led environment

About the Role

Reporting to the Chief Operating Officer, the Member Relations Manager will lead the organisation's membership attraction and retention strategy, ensuring members feel supported, valued, and connected. You will also support sales of industry training courses and ensuring members understand the benefits available to them and how to maximise these.

In this brand-new role, you'll act as the first point of contact for all member and prospective member enquiries, drive initiatives to enhance engagement and retention, and ensure smooth membership processes through the effective use of the Association Management System (iMIS). This is a fantastic opportunity for someone who thrives in relationship-driven environments and enjoys combining strategy with hands-on delivery.

Key Responsibilities

Member engagement and support

• Develop and implement the organisation's Membership Attraction and Retention Strategy to grow and retain the membership base.
• Act as the primary first point of contact regarding membership for member and prospective member enquiries (engaging other team members as appropriate).
• Respond to enquiries and service requests, and perform active follow up to ensure member satisfaction, increased member engagement and strong promotion of the various benefits of the organisation's membership to members and prospective members.
• Develop strong and constructive relationships with members and identify potential new services for members.
• Ensure a strong onboarding process and experience for new members to ensure they maximise new member benefits, embed programs within their organisations and as a result, increase retention of new members.

Processes and systems

• Implement and maintain best practices for all administrative aspects of  membership processes, including providing support for new member enquiries, facilitating membership renewal processes, and ensuring adherence to protocols and standards.
• Act as the 'guru' for iMIS, the organisation's internal Association Management System (AMS).  Support member and team enquiries to ensure optimal use of system.

Sales and engagement campaigns

• Work closely with the Senior Manager - Marketing to develop engagement campaigns which communicates the value proposition and specific benefits of memberships.
• Work closely with the workforce development and events teams to develop engagement campaigns that promote courses and events to members.
• Track, assess and report on member satisfaction and needs through membership surveys and other feedback mechanisms.  Analyse the data and prepare recommendations for the Leadership Team to help inform strategy and programs.

About You

You're a people-first professional who understands the importance of building trust and delivering value. You're organised, proactive, and take pride in creating seamless member experiences.

You'll bring:

• Demonstrated experience in business development, sales, or membership management.
• Proven ability to build and maintain strong stakeholder relationships.
• Experience developing and implementing sales or engagement processes.
• Strong administrative and digital skills, including CRM or AMS systems (ideally iMIS) and Microsoft Office.
• Exceptional communication and interpersonal skills, with a confident and professional approach.

Experience within a membership-based organisation or peak industry body will be highly regarded.

Why You'll Love It Here

• Join a supportive and collaborative team with a fun, focused culture.
• Free on-site parking available.
• Up to a performance bonus of 10% of salary (after working a full financial year)
• Play an influential role in driving member engagement and satisfaction.
• Enjoy flexibility with hybrid work arrangements.
• Contribute to a purpose-driven organisation that advocates for an essential Australian industry.

How to Apply

If you're ready to take on a rewarding role where you can make a genuine impact on member engagement and growth, we'd love to hear from you. Submit your application today or reach out for a confidential discussion.

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading *Please note for all Australian* based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.