Defence Member and Family Helpline Intake Worker

2 weeks ago

Canberra, ACT, Australia Department of Defence Full time $70,000 - $120,000 per year

The Role

Are you an experienced human services practitioner?

Are you interested in supporting Command, Defence members and their families?

Would you like the opportunity to be part of a high functioning team?

Exciting opportunities exist within the Defence Member and Family Support (DMFS) Headquarters based in Brindabella Park (The Defence Member and Family Helpline). We are looking for experienced Human Services Practitioners to staff our Helpline for Defence Members and their families.

The Helpline has national and international reach dealing with military communities from many locations around Australia and in key posting locations overseas.

Working within a small team, your duties will include:

  • Fielding phone and email enquiries in relation to military life.
  • Providing proactive reach out as necessary.
  • Making referrals to appropriate Defence, DVA and community services.
  • Conducting assessments, delivering brief interventions and writing reports for Command.
  • Supporting delivery of absence from home support, presentations and webinars where required.

About our Team

Work in a place where you are a valuable member of the team Defence Member and Family Support (DMFS) Branch is a diverse and inclusive workplace which offers a broad range of programs and services to help Commanders, Australian Defence Force members and their families manage the military lifestyle. DMFS supports Defence families' self-reliance and capacity to engage with community agencies.

The Defence Member and Family Helpline provides DMFS's 24/7 response and aims to promote active coping and family readiness and support to all three services - Navy, Army and Air Force. Helpline employees work in a self-managing team that is adaptable and responsive to the organisation's changing needs, tasks and directions. We offer a competitive remuneration package as well as a 24/7 rotating shift work roster and associated allowances. You will enjoy job security, access to personal and annual leave entitlements. Join our knowledgeable, high-achieving, experienced and fun team

Our Ideal Candidate

We are seeking passionate and skilled professionals who possess tertiary level qualifications in human services (e.g. social work, psychology, counselling). You will have demonstrated experience working with clients to undertake assessments, implement crisis intervention strategies if necessary, problem solve and develop plans to attain agreed goals. Your previous experience as human services practitioner included employing best practice brief interventions and case management processes in your practice.

Our ideal candidate for this role will:

  • Utilise professional judgement in support of individuals needs and work from a customer centred framework.
  • Have well developed counselling skills including client engagement, crisis intervention, assessment and the use of empathy.
  • Be available to work on a roster system of different shifts over 7 days. The overnight shift is managed through a restricted telephone duty system.

Application Closing Date: Thursday 25 September 2025

For further information please review the job information pack, reference DPG/07404/25 on

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