Casual Compliance Officer

Help Us Shape the Future of Aged Care

Trilogy Care is one of Australia's fastest-growing approved Home Care Package providers. Our innovative self-management model gives older Australians more choice, transparency, and value - so they can spend less on fees and more on the care they need.

We're a vibrant, purpose-driven team dedicated to helping people live independently at home for longer. It's not just about compliance - it's about making a real difference for our clients, their families, and our people. We're proud to be building a workplace where individuals feel empowered, supported, and valued.

The Role

We're looking for multiple detail-oriented Casual Compliance Officer's to join our Operations team. This role plays a vital part in ensuring suppliers meet the standards required to deliver safe, high-quality, government-funded aged care services.

You'll help safeguard client wellbeing by verifying supplier documentation, maintaining accurate compliance records, and supporting suppliers to meet their obligations. If you thrive on organisation, precision, and problem-solving, this is a great opportunity to contribute to meaningful work in a growing sector.

What You'll Do

• Conduct compliance checks on supplier documentation, credentials, and registrations
• Maintain accurate and up-to-date compliance records to support payment processes
• Communicate with suppliers to collect documentation and provide guidance on requirements
• Build positive relationships with suppliers to encourage ongoing adherence to standards
• Collaborate with internal teams, including Business Development and Quality, to resolve issues
• Assist with investigations of incidents and complaints, gathering evidence and supporting corrective actions
• Contribute to continuous improvement of compliance workflows and processes
• Leverage technology and AI tools to improve efficiency, reporting, and data management

What You'll Bring

• Experience in administration, compliance, or customer service, with strong document management skills
• Familiarity with compliance processes or checklist-based work (desirable)
• Strong attention to detail and accuracy in data entry and record-keeping
• Excellent organisational and time-management skills
• Clear, professional communication skills across phone, email, and online meetings
• Proficiency with Microsoft 365; CRM knowledge (Zoho advantageous)
• Ability to work collaboratively with colleagues and external suppliers
• Willingness to use AI tools to streamline workflows and reporting
• Knowledge of aged care, Home Care Packages, or NDIS (valued but not essential)

Why Trilogy Care?

• Expensive new King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets
• $48.12 per hour (inclusive of casual loading), plus superannuation
• Hybrid working arrangements available once you're established in the team, allowing you to enjoy the benefits of both office and home life.
• Opportunity to transition from casual to permanent based on performance.
• EAP support for you and your immediate family

Unlock Your Potential with Trilogy Care

Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care works. At Trilogy Care, we're going beyond compliance and coordination - applying AI, automation, and smart design to create better client and employee experiences.

Here, every staff member has access to generative AI tools, training, and time to experiment - not just the tech team Whether you're in finance, people & culture, growth, or support, your ideas will be celebrated and rewarded.

Please note

To join our team, you'll need to have full Australian work rights. As part of our standard recruitment process, we'll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.