Field Service Representative

About Us

Boeing Defence Australia is shaping the future of aerospace and delivering some of Australia's most important programs for the Australian Defence Force.

Joining us is a chance to make your mark as part of the global Boeing aerospace network, working with a team that is united in pushing the boundaries of imagination and excellence.

We currently employ more than 3,000 people across a growing business over 14 sites in Australia and 3 international locations with a range of opportunities available as we plan for future growth.

The Opportunity

We are seeking a Field Service Representative based in Brisbane to work in a dynamic team. You will be supporting the Battlespace Communication System (BCS) Program. BCS is a next generation networking product that is the centerpiece for multiple projects and campaigns. The BCS combines both developmental and off the shelf hardware and software to provide world leading communications capability for ADF personnel. It can be rapidly deployed from anywhere, and its modular design provides a flexible, scalable solution that can be customized for various mission needs.

Our team has a unique culture, which maintains a culture of flexibility and fun. We are collaborative, adaptable and outcome focused. You'll find yourself working in an inclusive team, where people really matter. We work flexibly, with a hybrid in office/ work from home arrangement.

Responsibilities

• Identifies, diagnoses and resolves operational issues with the BCS, working collaboratively with ADF system users.
• Monitors product operational performance and maintenance activities collecting technical data to make recommendations for system improvement through customer feedback.
• Provide technical expertise and guidance to ADF BCS users through the provision of informal and ad hoc training.
• Provide liaison at all levels between ADF BCS users and the system developer BDA.
• Key point of contact for BDA across all ranks for the provision of support services.
• Understanding Unit Operation Orders to assist the BCS Support Organisation to plan an appropriate support rate of effort.
• Assist Units in reporting on BCS Network Services Availability and other contract Key Performance Indicators.

Experience/Qualifications

• Qualifications in Information Technology / Telecommunications or equivalent, relevant experience.
• 5-10 years experience within a Defence or technical environment
• Strong problem solving and interpersonal skills

Eligibility

Applicants must be Australian Citizens to meet defence security requirements.

We are also open to candidates from other industries including mining, communications, ICT and oil and gas.

If you don't meet 100% of the criteria for this role although you have the right foundational experience and qualifications, don't hesitate to apply.

Culture

Female applicants, people of Aboriginal or Torres Strait Island descent and Veterans are encouraged to apply.

Boeing is an Equal Opportunity Employer with a focus on community that encourages movement within the organization.

Our aim is to nurture our existing employees and help them reach their full potential and be part of an organisation that promotes a safe workplace environment.

Benefits

We value the health and wellbeing of our employees and offer true flexibility including working from home, compressed work weeks, and opportunities for part time arrangements, allowing you to balance your career with what is important to you outside of work.

Working within our team, you will have the opportunity to gain in-depth exposure across various exciting projects and build on your professional network with internal stakeholders and external partners in the industry.

• We understand the importance of work-life balance and provide a mixture of flexible office and remote working options.
• We will celebrate your successes and achievements with a formal reward and recognition program and through employee awards.
• We value your professional development and will provide a vast range of formal and informal training, as well as assistance to further education.
• We offer competitive salary packaging options and our Employee Incentive Program includes a bonus scheme and a wide range of corporate discounts.
• As part of a global company, your career opportunities extend internationally.