Customer Support Coordinator

6 days ago

Sydney, New South Wales, Australia Clean Power Australia Full time $60,000 - $80,000 per year
  • WHV Holders Welcome To Apply
  • Fun, Friendly & Sociable Culture
  • Renewable Energy Industry - Solar & Battery

About Clean Power Australia:

Clean Power Australia is a Top 20 by Volume Solar Retailer based in NSW, QLD, and ACT. We are looking to expand our Customer Support function.

About the role:

We are seeking a passionate and customer-focused individual to join our team as a Customer Support Coordinator. If you are enthusiastic individual, enjoy assisting customers, and thrive in a dynamic work environment, this is the perfect opportunity for you.

MAIN DUTIES/RESPONSIBILITIES

  • Provide exceptional customer service to customers inquiring about solar and battery products.
  • Respond promptly to customer inquiries, concerns, and complaints via phone, email, and chat.
  • Assist customers in navigating our products and services, addressing technical queries, and offering solutions to meet their needs.
  • Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
  • Maintain accurate and up-to-date customer records in our database.
  • Prioritise critical works and plan them based on resource availability
  • Establish good relations with various clients & internal or external stakeholders

SKILLS & EXPERIENCE

  • Previous experience in a customer service role - any industry is welcome
  • Strong communication skills with the ability to explain technical concepts in a clear and understandable manner.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Familiarity with solar and battery systems is advantageous but not mandatory.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in using customer relationship management (CRM) tools.

WHATS ON OFFER

  • Full-time position Monday - Friday in our brand new office
  • Office based in Mascot super accessible via train & bus
  • Full industry training provided (Solar & Battery)
  • Great manager & family-feel culture - WE ARE A FUN BUNCH
  • Opportunities for professional development and career advancement.
  • Work with a passionate and dedicated team in the sustainable energy sector.
  • WHV Holders welcome to apply

The recruitment process will be a phone interview followed by a face to face in our office based in Mascot.

If you are interested, please attach your CV and we will give you a call.

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