Service Coordinator

At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional.

The Opportunity

We have an exciting opportunity for a highly motivated Service Coordinators to join our Operations team based in our Melbourne CBD Office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus.

Key Responsibilities

Our Service Coordinators manage the end-to-end delivery of all facilities maintenance repair requests, including:

• Allocation of works to our local Trades and Service Delivery Partners

• Effective End to End work order management; ensuring job requests meet customer expectations and KPI's.

• Receive and manage incoming calls and emails accordingly

• Building effective working relationships with our regular contractors and Modus technicians
• Responding to Priority maintenance requests and coordinating timely responses
• Maintain and manage accurate data in the Modus database; TSM

• Delivery of exceptional customer service

• Adherence to our safety and escalations protocols.

Skills and Experience

• Strong communication and interpersonal skills, with the ability to convey complex information clearly and effectively.
• Excellent verbal and written communication skills
• Strong customer service ethic and focus
• Strong problem-solving and technical skills
• Attention to detail and desire for accuracy.
• Confident and professional phone technique
• Ability to build effective relationships and manage stakeholder service needs and expectations.
• Effective time management to deliver on goals.
• Ability to develop knowledge of Modus Systems and processes
• Demonstrated experience with Microsoft Office suite, Outlook, excel, etc.
• An understanding of the adherence to Key Performance measures
• Experience in using Contact Centre Platforms, Knowledge Management Systems, SharePoint etc – Preferred

Why Modus?

• Generous Remuneration - Competitive salary, annual reviews, extensive referral bonus scheme.
• Job Security - A long-term career opportunity with ongoing training, upskilling and professional development. Think study leave options, structured L&D programs, and mentorship opportunities with experienced leaders from the industry.
• Supportive Team Culture - Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management. Enjoy birthday leave, loyalty leave, well-being incentives and access our EAP Programs.
• Family Focused - Enjoy flexible work options, paid parental leave, fertility leave, baby bucks, kids' sports vouchers, and family days.

Apply Today

Join us and become part of a company that values excellence, teamwork, and a commitment to quality service.

Send your CV along with your salary expectations and availability to join our team.

We ensure that all applicants will be responded to.

At Modus Projects, We are advocates for diversity & inclusion.

We are committed to being an equal-opportunity employer, and we celebrate diversity in our team, where everyone feels valued. We make sure that our culture and services continue to incorporate everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.