Porter Team Leader

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

About the company:
The Westin Perth Hotel is a rejuvenating haven with luxury accommodation and 5-star amenities, located dynamic city center location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events.

The hotel is made up of 368 guest rooms – including 10 Club Suites, 8 Westin Suites, 5 Executive Suites and 1 Presidential Suite as well as 2,300 square meters of versatile event space; they are all equipped with cutting-edge technology, allowing guests to host grand functions.

Department:
Responsible for providing first impressions, our Front Office team is proactive, welcoming with true professionals excelling at delighting our guests.

Job Description:

• Highly active front of house position involving logging requests, assisting guests with luggage, transportation needs and general information.
• Delivering amenities and other items to guest rooms.
• Greet every guest and deliver personal and instinctive guest experiences every day.
• Valet park guest cars.
• Ensuring Exceptional Customer Service
• Implementing Projects and Policies
• Maintain the cleanliness standards of the Hotel driveway.
• Assist with other projects as requested by Shift Leaders and Managers during quarantine.
• Uphold Westin standards as well as the hotel's policies and procedures.

Requirements:

• Organized, proactive and enjoys working with the public and in a team environment.
• Must have the flexibility to work on a rotating roster including public holidays and weekends as well as regular early morning and evening shifts and occasional overnight shifts.
• Hold a valid manual driver's license, automat considered.
• Experience in a similar role preferred but not essential.
• Knowledge of manual handling procedure advantageous.
• This role include lifting of luggage and pushing trolleys
• Friendly Customer Service

Benefits:
This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:

• Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott International properties worldwide
• Associate recognition programs
• Discounted CBD parking
• World class training programs
• Strategic career development opportunities
• Access to EAP services

If you are an experienced and capable hospitality professional loaded with energy, enthusiasm and a passion for what you do

CLICK APPLY NOW
Only shortlisted candidates will be contacted.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
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