Customer Solutions Manager

Description

Legl is a UK-HQ'd, fast-growing, B2B regtech/fintech platform with a mission to bring the legal industry into the 21st century. We're backed by some of the best venture investors in Europe (Series B) and we are scaling quickly on our next phase of growth as we expand into Australia.

Our mission is to make legal services work better for law firms and their clients. Since launching just a few years ago, we're proud to partner with over 450 law firms, including 40 of the UK's top 200, and some of their regulated clients as well.

The Legl team is agile, ambitious, and collaborative. We're not an environment that suits everyone - we thrive on breaking down problems to their essence, understanding the customer, making decisions quickly, and the mindset that every day matters. For the right individuals, this is an opportunity to thrive, be rewarded, and work on exciting, impactful projects alongside talented, like-minded people, while learning and developing at a fast pace.

The Role

We are looking for a Customer Solutions Manager to be one of our first hires in Australia and play a pivotal role in establishing Legl in a new region.

This role sits at the intersection of pre-sales, customer success, and enablement. You'll partner with our sales team to understand customer challenges, design solutions, and then ensure successful onboarding and adoption. You'll be a trusted advisor to clients, shaping how they implement Legl to achieve real business outcomes.

Unlike a purely technical role, this position is about relationship building, solution design, and go-to-market impact. You'll be customer-facing from day one, helping firms unlock value quickly while feeding insights back into our product and strategy.

You will be responsible for:

• Pre-Sales & Solution Design: Partner with Account Executives to understand customer workflows, run discovery sessions, and position Legl as the solution of choice.
  
  

• Customer Activation & Onboarding: Lead onboarding for new clients, ensuring smooth launches and driving early adoption.
  
  

• Enablement & Growth: Work with clients to embed Legl in day-to-day operations, monitor usage, and identify opportunities for expansion.
  
  

• Trusted Expertise: Build credibility on topics such as AML, onboarding, and compliance, helping law firms navigate regulatory and operational challenges.
  
  

• Customer Insights: Act as the bridge between customers and product, sharing feedback to influence roadmap priorities and improve outcomes.
  
  

About You:

• Customer-Facing Experience: Strong track record in pre-sales, solutions consulting, customer success, or enablement roles (ideally SaaS).
  
  

• Compliance / Workflow Knowledge: Experience with compliance, onboarding, or operational processes within law firms, financial services, or regulated industries.
  
  

• Commercial & Consultative: Skilled at translating customer problems into business solutions, with the ability to influence senior stakeholders.
  
  

• Excellent Communicator: Confident leading conversations, running workshops, and building trusted relationships with diverse audiences.
  
  

• Agile & Growth-Oriented: Comfortable working in a fast-moving, scaling environment, balancing multiple priorities, and shaping new processes.
  
  

• Impact-Driven: Motivated by enabling customer success and delivering measurable results.

Diversity

At Legl, we believe that diversity drives innovation and success. We are committed to fostering an inclusive environment where everyone feels empowered to bring their authentic selves to work. By embracing diverse perspectives, backgrounds, and experiences, we strengthen our ability to deliver meaningful solutions. We actively encourage applications from individuals of underrepresented communities and are dedicated to creating a workplace where all voices are heard, valued, and respected.