IT Support Analyst

1 week ago

Melbourne, Victoria, Australia Talent Full time $60,000 - $100,000 per year

Our client is a market leader in the investment and finacnail services industry. They are currently seeking a Service Desk Analyst to join their technology team to play a vital role in ensuring operational efficiency across all offices, with a strong focus on user experience, system reliability, and innovation. This role offers a unique opportunity to work both on the trade floor providing critical desk-side support, as well as delivering remote support to our offices in five capital cities.

As the first point of contact for IT issues and service requests, you will play a key role in maintaining the smooth operation of end-user environments and business applications. You'll join a collaborative national team of five, supporting around 400 users across the country in a dynamic and fast-paced environment.

Your Key Responsibilities Are:

  • Act as the primary contact for IT incidents and service requests via phone, email, remote tools, and in-person
  • Analyse, diagnose, and resolve a wide range of technical issues - delivering first-time-fix solutions where possible
  • Provide Level 1 and Level 2 support across hardware, software, operating systems, networking, and mobile devices
  • Support and maintain IT equipment, including PCs, laptops, smartphones, printers, and desk phones
  • Deliver excellent customer service and timely communication to users and stakeholders
  • Create user guides and documentation to assist users in navigating systems
  • Manage tickets with external service providers (e.g., printer vendors)
  • Escalate complex issues while retaining ownership until resolution
  • Involved in Roating Roster for early/late starts

To be successful, you need need:

  • Experience working in a fast-paced environment
  • Experience with Investment/Trading application (IRESS, Bloomberg, Factset, etc.)
    - Mandatory
  • Strong understanding of Microsoft Office 365, especially Outlook and Excel
  • Experience supporting AV tools like Zoom, Teams, and Webex
  • Familiarity with Active Directory / Entra ID for identity management
  • ITIL Foundation certification (desirable)

If this role aligns with your skills/experience and you are looking for your next role, apply now. For further information, please feel free to reach out to Peter via email )

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