Customer Contact Officer

6 days ago

Melbourne, Victoria, Australia Acquire Intelligence Australia Pty Ltd Full time $60,000 - $80,000 per year

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun

  • Enjoy a weekly pay run – TGI Thursday's
  • Celebrate at our team events
  • Grow your career – yes, we love to promote internally
  • Employee referral bonus
  • Paid training
  • Do meaningful work and collaborate with the best

A SNAPSHOT OF YOUR ROLE

Our client is an international healthcare company who are committed to providing high quality, innovative healthcare for the benefit of current and future customers around the world.

We are looking for passionate and experienced Customer Contact Officers to assist us with providing an exceptional customer experience.

Role responsibilities:

  • Respond to general health insurance enquires
  • Handle calls regarding claim status, estimates and eligibility
  • Record customer interactions clearly
  • Assisting customers with payments
  • Assisting with customer account related issues
  • Maintain accurate customer account information
  • Handling large volume of calls daily

A BIT ABOUT YOU

  • Excellent in customer service and great problem solving skills.
  • Experience in a call centre environment
  • Able to communicate with professionalism, across all support platforms.
  • Demonstrate strong communication and computer skills
  • Motivated to deliver and achieve Key Performance Indicator's (KPI's)
  • Strong attention to detail
  • Complaint-handling experience is an advantage
  • Ability to build rapport quickly with different types of customers
  • Excellent active listening skills

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Curious and Clever: Smart questions spark smart solutions.
  • Entrepreneurial Energy: Think like an owner. Solve like a founder.
  • Fast with Intent: We move fast and deliver real results.
  • Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun

  • Customer Contact Officer

    3 hours ago

    Melbourne, Victoria, Australia Serco Plc Full time $60,000 - $90,000 per year

    ​​​​​​Embrace this fantastic Opportunity As part of our team, you will represent a Federal Government agency delivering services and support to over 600,000 Australians, including those living with a disability. We value resilience, professionalism, and empathy in all team members, as you respond to and handle inbound customer interactions via...

  • Retail & Event Promotions Team | Firefighters, Guide Dogs, Select & Switch

    2 weeks ago

    Melbourne, Victoria, Australia Chameleon Customer Contact Pty Ltd Full time $33,000 - $90,000 per year

    CCC's Retail & Event Promotions Teams are BACK in VIC …our campaigns are EXPANDING at a record-rate, with vacancies all over Melbourne, Geelong, Ballarat, Bendigo and the Gippsland; currently recruiting for;Guide Dogs (retail kiosks / promotions)Australian Firefighters Calendar (retail kiosks / promotions)Select and Switch (business to business sales)all...

  • Reception / Concierge - Front of House – Melbourne CBD (Full Time)

    4 weeks ago

    Melbourne, Victoria, Australia FIRST CONTACT Full time

    Reception / Concierge - Front of House – Melbourne CBD (Full Time)Reception / Concierge - Front of House – Melbourne CBD (Full Time)Do you enjoy making people feel welcomed, valued, engaged and empowered?We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.You will be adding value...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia Lite n' Easy Full time $60,000 - $90,000 per year

    Introduction:Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia Mitchell's Quality Foods Full time $55,000 - $70,000 per year

    Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia Lite n' Easy Full time $60,000 - $80,000 per year

    Introduction:Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into...

  • Contact Centre Consultant

    4 weeks ago

    Melbourne, Victoria, Australia G.D. Mitchell Enterprises Pty. Ltd. Full time

    Posted: 22/08/2025Closing Date: 22/09/2025Job Type: Permanent - Full TimeLocation: LNE MelbourneJob Category: Customer ServiceAre you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia Lite n' Easy Full time $45,000 - $65,000 per year

    Introduction:Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into...

  • Contact Centre Officer

    2 days ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per year

    Utilise your Contact Centre expertise to provide support and advice to Victims of Crime Financial Assistance SchemeOngoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 3: $79,122 - $96,073 plus superannuation.The Department of Justice and Community Safety (the department) is seeking a...

  • Lead Contact Centre Officer, Melbourne

    2 weeks ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety Full time $97,955 - $111,142 per year

    Utilise your Lead Contact Centre expertise to provide support and advice to the Financial Assistance Scheme Fixed - 30/6/2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service VPS Grade 4: $97,955 - $111,142 plus superannuation. The Department of Justice and Community Safety (the department) is...