Business Support Officer

About the role

The Business Support Officer (BSO) plays a key administrative role in supporting the delivery of personalised home care services within HammondCare. Operating with a strong focus on client care, the BSO is responsible for executing a broad range of task-based and problem-solving duties to ensure the smooth operation of care services.

Key Functions of the Role

The BSO contributes to day-to-day service delivery across the following areas:

• Business Support (supporting operational and administrative functions)
• Client Support (supporting client communication and care coordination)
• Contractor Compliance (ensuring regulatory and onboarding requirements are met)
• Office Administration (maintaining organised, responsive administrative practices) By coordinating these critical functions, the BSO helps maintain high standards of care, communication, and compliance.

Skills

Essential/Mandatory:

• Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action.
• Proven experience in an administrative, customer service, or compliance role, preferably within health, aged care, or community services.
• Effective verbal and written communication skills, with the ability to engage confidently with internal and external stakeholders.
• High attention to detail and accuracy in data entry, record-keeping, and document management.
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• Familiarity with or the ability to learn aged care compliance requirements, including privacy, documentation, and regulatory standards.
• Demonstrated ability to show initiative, problem-solving, and analytical thinking in a fast-paced environment.
• Proficient in the use of Microsoft Office and administrative systems, with the ability to learn platforms such as Care Hub, Salesforce, and Coupa.
• Ability to work both independently and collaboratively as part of a team, contributing to a positive and supportive work environment.
• Empathy, patience, and a service-focused mindset, with a commitment to delivering exceptional internal and external customer service.
• Willingness to complete all mandatory training and MACLearning requirements (Care Navigation Service only).

Desirable:

• Certificate III or higher in Administration, Aged Care, Project Management, or a related discipline.
• Knowledge of the Home Care Package Program Manual, Aged Care Quality Standards, or similar regulatory frameworks
• Familiarity with the HammondCare Aged Care Enterprise Agreement 2023 or ability to become familiar with it.

Benefits

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

• Market leading remuneration
• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.
• Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance
• Additional training & career development opportunities
• Leave benefits – purchased additional annual leave
• Reward and Recognition Program
• Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.
• Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program in multiple languages.
• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans
• Exclusive commercial discounts for JB HI-FI and The Good Guys

How to apply

If you are ready to make a difference with HammondCare, Apply Now For any specific queries please contact

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.