Service Delivery Lead

7 days ago

Warragul, Victoria, Australia The Cassidy Crew Full time $80,000 - $120,000 per year

About Us

The Cassidy Crew is a progressive, values-driven NDIS and community services provider delivering high-quality supports across West Gippsland, East Gippsland and Melbourne.

We're passionate about creating genuine connections, empowering independence, and helping people live meaningful lives.

We're growing fast — and we're looking for a compassionate, motivated Service Delivery Lead to join our team.


About the Role

The Service Delivery Lead provides day-to-day leadership and oversight of our Client Services team, ensuring service excellence across all NDIS and community supports.

You'll mentor and support a small, committed team, oversee complex client onboarding, and work closely with our Operations and Support Worker teams to ensure every participant receives quality, person-centred support.

This role is ideal for someone who's experienced in team leading, NDIS service coordination and/ or leadership, loves working with people, and is ready to step into a key position in a growing, supportive organisation.


Key Responsibilities

  • Lead, mentor and support the Client Services team.
  • Oversee participant onboarding, coordination and service delivery.
  • Supervise and develop support workers and coordinators.
  • Ensure documentation, compliance and quality standards are met.
  • Manage incidents, behaviour supports and restrictive practice processes.
  • Support scheduling, SIL transitions and participant reviews.
  • Build and maintain strong relationships with clients, families and stakeholders.
  • Promote a collaborative, values-driven team culture.

About You

You'll bring strong leadership skills, empathy and initiative. You enjoy balancing people management with hands-on support for clients and staff.

You're calm, organised and solutions-focused, with excellent attention to detail and a genuine passion for supporting others.

Desired qualifications and experience:

  • Diploma or Degree in Community Services, Disability, Social Work or related field.
  • Experience in a leadership, coordination or service delivery role within NDIS or community services.
  • Understanding of NDIS Quality and Safeguards Framework.
  • Current NDIS Worker Screening Check, First Aid and CPR.
  • Strong communication, time management and teamwork skills.

Why You'll Love Working With Us

  • A supportive, flexible and genuinely caring workplace.
  • Professional growth and development opportunities.
  • Salary packaging and other staff benefits.
  • A warm, team-oriented culture where your impact is seen and valued every day.

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