Retention Manager

19 hours ago

Townsville, Queensland, Australia Queensland Country Bank Full time $80,000 - $120,000 per year

Retention Manager

We have an exciting new opportunity for a motivated Retention Manager to join our Retail Banking Team in the Townsville or Brisbane Office.

As the Retention Manager you will be responsible for providing exceptional Member experiences by utilising your excellent communication and negotiation skills to educate and nurture our Members and staff on the benefits of continuing with Queensland Country.   As an experienced lender and salesperson, you will be motivated by winning back business and increasing loyalty to achieve results.  As this is a new role, we are looking for a creative self-starter who works well with others and can handle the fast-paced nature that is required in the team.

This position is fulltime permanent and based on a minimum 38 hour working week.

Selection Criteria

To be eligible to apply for this position you must possess the following:

  • Highly developed and effective oral and written communication skills, including listening and negotiation skills
  • Strong mortgage and consumer lending experience
  • Demonstrated ability to take personal responsibility for the quality and timeliness of work, and achieves results with little oversight
  • A solid understanding of the banking industry and competitor offerings (desirable)
  • Previous experience in a Retention position (desirable)

Our Benefits

  • Work life balance and flexible working options
  • Birthday Leave
  • Community Volunteer Leave
  • Access to an Employee Assistance Program (EAP)
  • Access to our Wellness Program
  • Discounts on your Banking and Health Insurance products
  • Cultural lunches and social clubs
  • Excellent training and development opportunities

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

How to Apply

If you're passionate about delivering outstanding service and want to grow your career in a supportive, community-focused environment, we'd love to hear from you.

To apply for this role please follow the links or apply via our Careers Page. Applications close 5pm Friday 24 October 2025. For more information or if you have questions, please contact Emily on

*Queensland Country Bank limited ABN AFSL/Australian Credit Licence *

  • Membership and Retention Executive

    4 days ago

    Townsville, Queensland, Australia NQ Cowboys Ltd Full time $60,000 - $80,000 per year

    About the Cowboys GroupThe NQ Toyota Cowboys Group of companies are a cornerstone of the North Queensland community and a major contributor to the regional economy for over 30 years. We enjoy the largest geographical footprint in the National Rugby League and are committed to excellence both on and off the field.About the RoleAs the Membership and Retention...

  • Manager People and Culture

    3 days ago

    Townsville, Queensland, Australia The BelRose Group Full time $120,000 - $180,000 per year

    Manager People and CultureFull Time | HybridThe Port of Townsville is seeking a People and Culture leader to help shape its workforce for the future. As part of the People, Technology and Performance portfolio, this role is central to delivering the Port's vision of a high-performing, engaged and inclusive workforce. You will lead initiatives that strengthen...

  • Key Account Manager WI

    4 days ago

    Townsville, Queensland, Australia Xylem Full time $90,000 - $120,000 per year

    Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...

  • Account Manager

    2 weeks ago

    Townsville, Queensland, Australia Telstra Full time $104,000 - $130,878 per year

    Employment TypePermanentClosing Date23 Sept :59pmJob TitleAccount ManagerJob SummaryJob Description Who We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra...

  • Assistant Relationship Manager, Suncorp Bank

    4 days ago

    Townsville, Queensland, Australia ANZ Full time $60,000 - $90,000 per year

    Job Title: Assistant Relationship Manager, Suncorp BankReq ID: 104953Department: SB Agri & Regional NorthernDivision: Suncorp BankLocation: TownsvilleAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to...

  • Project Manger

    3 days ago

    Townsville, Queensland, Australia SHP Construction and Civil Full time $90,000 - $120,000 per year

    The BusinessSHP Construction & Civil is a local contractor with well-established connections in the Construction & Civil industry. With ongoing work and a strong focus on safety. This position represents the opportunity for career advancement and development in a welcoming and supportive team environment.The RoleThe position will include management of...

  • Architectural Draftsperson

    2 weeks ago

    Townsville, Queensland, Australia i4architecture Full time $80,000 - $120,000 per year

    Architectural Draftspersoni4architecture is a busy and growing regional architectural practice in North Queensland working with many varied clients on a myriad of projects. We are looking for a passionate and enthusiastic Architectural Draftsperson to join our team, with 5-10 years minimum experience, the position is full time.Responsibilities:· Prepare...

  • Branch Manager

    1 week ago

    Townsville City Center, Queensland, Australia Coates Full time $80,000 - $120,000 per year

    About usProudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.The next step in your career starts here…Quarterly bonus planFully maintained tool of...

  • Admin

    4 days ago

    Townsville, Queensland, Australia Green Leaves Early Learning North Shore Central Full time $60,000 - $80,000 per year

    Are you a friendly and caring human being at heart, who takes joy in helping others?At Green Leaves Early Learning, our Centre Administrators are truly one of a kind. With your warm, caring nature, you play a vital role in fostering a welcoming and inclusive environment for our families, children, and teamWelcoming our families, children and team in a...

  • Admin

    17 hours ago

    Townsville, Queensland, Australia Green Leaves Early Learning Centres Full time $60,000 - $80,000 per year

    Description:Are you a friendly and caring human being at heart, who takes joy in helping others?At Green Leaves Early Learning, our Centre Administrators are truly one of a kind. With your warm, caring nature, you play a vital role in fostering a welcoming and inclusive environment for our families, children, and teamWelcoming our families, children and team...