Retention Manager

2 days ago

Townsville, Queensland, Australia Queensland Country Bank Full time $80,000 - $120,000 per year

Retention Manager

We have an exciting new opportunity for a motivated Retention Manager to join our Retail Banking Team in the Townsville or Brisbane Office.

As the Retention Manager you will be responsible for providing exceptional Member experiences by utilising your excellent communication and negotiation skills to educate and nurture our Members and staff on the benefits of continuing with Queensland Country.   As an experienced lender and salesperson, you will be motivated by winning back business and increasing loyalty to achieve results.  As this is a new role, we are looking for a creative self-starter who works well with others and can handle the fast-paced nature that is required in the team.

This position is fulltime permanent and based on a minimum 38 hour working week.

Selection Criteria

To be eligible to apply for this position you must possess the following:

  • Highly developed and effective oral and written communication skills, including listening and negotiation skills
  • Strong mortgage and consumer lending experience
  • Demonstrated ability to take personal responsibility for the quality and timeliness of work, and achieves results with little oversight
  • A solid understanding of the banking industry and competitor offerings (desirable)
  • Previous experience in a Retention position (desirable)

Our Benefits

  • Work life balance and flexible working options
  • Birthday Leave
  • Community Volunteer Leave
  • Access to an Employee Assistance Program (EAP)
  • Access to our Wellness Program
  • Discounts on your Banking and Health Insurance products
  • Cultural lunches and social clubs
  • Excellent training and development opportunities

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

How to Apply

If you're passionate about delivering outstanding service and want to grow your career in a supportive, community-focused environment, we'd love to hear from you.

To apply for this role please follow the links or apply via our Careers Page. Applications close 5pm Friday 24 October 2025. For more information or if you have questions, please contact Emily on

*Queensland Country Bank limited ABN AFSL/Australian Credit Licence *

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