Guest Experience Host

1 week ago

Daylesford, Victoria, Australia Travel + Leisure Co. Full time $60,000 - $80,000 per year

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

About the Role

Join our team at our Club Wyndham Bellinzona, Daylesford, Hepburn Springs as a Guest Experience Host/Face-To-Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

How You'll Shine

  • Greeting and registering of owners and guests
  • Providing information on local area attractions
  • Completion of all department related paperwork
  • Using all communication equipment including telephones, facsimiles and computers
  • Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
  • Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
  • Clearly articulate the benefit of traveling within Travel & Leisure's community
  • Meet targets and KPI's as set by the business
  • This role requires you to be available for weekend and public holiday shifts.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
  • Great career development opportunities

What You'll Bring

To be successful in this role, you will be:

  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • Have the ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

  • Room Attendant

    5 days ago

    Daylesford, Victoria, Australia Travel + Leisure Co. Full time $45,000 - $55,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Food & Beverage Supervisor (Concierge)

    2 weeks ago

    Daylesford, Victoria, Australia Lake House Full time $80,000 - $120,000 per year

    Exceptional Food & Beverage Opportunity - Dairy Flat Lodge & Farm by Lake House.Daylesford, Victoria | PermanentExperience luxury hospitality at its finest in Victoria's beautiful Spa Country (80 minutes from Melbourne) as we grow our team.Are you passionate about creating unforgettable guest experiences? Do you dream of combining world-class hospitality in...

  • Night Manager

    2 weeks ago

    Daylesford, Victoria, Australia Travel + Leisure Co. Full time $60,000 - $80,000 per year

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Casual Cleaning Staff

    5 days ago

    Daylesford, Victoria, Australia Clifftop At Hepburn Full time $40,000 - $60,000 per year

    We're Hiring Join the Dream Team at Clifftop Villas Luxury Villas | Daylesford Region | Above-Award Pay | Fun Team CultureAre you from Ballarat, Creswick, or surrounds and looking for a role that's more than just a job?Clifftop at Hepburn are luxury retreats tucked into the heart of the Daylesford region – spread across several gorgeous sites, known for...

  • Chefs

    1 week ago

    Daylesford, Victoria, Australia Travel + Leisure Co. Full time $73,810 - $76,600

    We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun....

  • Hotel Assistant Manager

    3 days ago

    Daylesford, Victoria, Australia Royal Hotel Daylesford Full time $80,000 - $120,000 per year

    Are you a seasoned hospitality professional with a passion for creating unforgettable experiences? We're looking for a dynamic Assistant Manager for our vibrant hotel with accommodation in Daylesford, Victoria.Key Responsibilities:· Supervise and manage day/nightly bar, gaming and kitchen operations· Your ability to train your team in TAB, Gaming, Bar,...

  • Guest Experience Host

    1 week ago

    Daylesford, Australia Travel + Leisure Co. Full time

    Guest Experience Host page is loaded## Guest Experience Hostlocations: Daylesfordtime type: Full timeposted on: Posted Todayjob requisition id: R-112324**We Put the World on Vacation**Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and...

  • Spa Host

    4 days ago

    Daylesford, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Hepburn Bathhouse & Spa and Hepburn Escape Villas** **Daylesford 3460** The award winning Hepburn Bathhouse & Spa and Hepburn Escape Villas is seeking Spa Attendants. The **Hepburn Bathhouse & Spa** is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve...

  • Trade Waiter

    6 days ago

    Daylesford, Australia Lake House Retreat Pty Ltd Full time

    Title: Trade Waiter Occupation: Trade Waiter (ANZSCO 070499) **Salary**: $76,515 plus super Company: Lake House Retreat Location: Daylesford VIC Hours: Full time 38 hours per week Experience Required: Certificate III in Hospitality and 3 years of relevant experience Duties: Some of the duties you will be required to perform include: - Ensure guests...

  • Reception Manager

    2 weeks ago

    Daylesford, Australia Hepburn Wellness Full time

    **VIC, Hepburn Bathhouse & Spa - Daylesford 3460** - Opportunity to lead the team at a luxury, award winning, wellness property - Great opportunity with a growing and entrepreneurial organisation - Full time position to manage Guest Experience - Work for an award winning spa retreat The **Hepburn Bathhouse & Spa** is an iconic tourist destination and award...

  • Trade Waiter

    2 weeks ago

    Daylesford, Australia Lake House Retreat Pty Ltd Full time

    Lake House is Australia's most highly awarded regional destination restaurant and hotel, situated in the tourist mecca of Daylesford - 80 mins from Melbourne. Regional Hotel of the Year - Gourmet Traveller Hotel Guide, The Hot 50 Restaurant; 2 Chefs Hats, Good Food Guide; Hall of Fame Australia's Best Wine List, The Top 50 restaurant Australia; Tatler's 101...

  • Maintenance Contractor

    6 days ago

    Daylesford, Australia Dayget Full time

    **About Us** Dayget is a trusted accommodation booking agency representing a portfolio of high-quality holiday homes in the Daylesford region. We’re known for our attention to detail and exceptional guest experience—and we’re looking for reliable maintenance contractors to help us keep our properties in great condition. **About the Role** This is a...

  • Caravan Park Manager

    6 days ago

    Daylesford, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Daylesford Holiday Park - Daylesford 3460** - Flexible Working Conditions - An experienced Management couple - Attractive hourly rate and conditions **An fantastic opportunity to work at a holiday park in the Spa capital of Australia. Known for its natural mineral springs, Daylesford is at the foothills of the Great Diving Range.** **About the...

  • Cafà Supervisor VIC, Hepburn Pavilion Cafe

    5 days ago

    Daylesford, Australia Belgravia Health and Leisure Group Pty Ltd Full time

    Overview VIC, Hepburn Pavilion Cafe - Daylesford 3460 The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne. Our Hepburn Pavilion Cafe is conveniently located within the surroundings of the...

  • Cafã© Supervisor

    6 days ago

    Daylesford, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Hepburn Pavilion Cafe - Daylesford 3460** The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne. Our **Hepburn Pavilion Cafe** is conveniently located within the surroundings of the...

  • Maintenance Officer

    4 days ago

    Daylesford, Australia Hepburn Wellness Full time

    The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne. **The Role** The role of the **Maintenance Officer**is to perform all maintenance requirements and procedures to protect the assets, ensure...