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Product and Process Owner
2 weeks ago
- Utilise your Product and Process expertise to provide support and advice to Victims of Crime Financial Assistance Scheme
- Fixed - 30th June 2026, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 6: $138,631 - $185,518 plus superannuation.
The Department of Justice and Community Safety (the department) is seeking a Product and Process Owner to provide a critical role within Police, Racing, Victims and Coordination
About the Business Unit
The FAS was highly anticipated by victims and stakeholders and represents a major leap forward in government's response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022, the FAS provides financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims' needs. The FAS acknowledges harm done and is trauma informed, inclusive and culturally safe.
About the Role
The Product and Process Owner is responsible for managing the FAS ICT products and business processes to deliver payments to victims of crime. The role works closely with stakeholders, suppliers, and subject matter experts, to lead ongoing development and improvement of key FAS ICT products. This includes a new Salesforce Case Management System, website, contact centre, integrations and reporting tools.
Some of your duties will include:
- Manage and deliver improvements to FAS business systems and processes through planning, prioritisation and effectively managing stakeholders and SMEs to support delivery
- Develop product plans and roadmaps and engage all relevant stakeholders and team members
- Work in partnership with SMEs to identify and understand needs and develop clear and accurate business requirements
To learn more about this role before applying, please read the attached position description.
About you
To be successful in this role, you will have:
Technical Expertise
- Demonstrated experience and expertise in one or more of the following: Case Management Systems (including portals, communication channels, forms and knowledge management), website, phone software, integrations and reporting tools.
- In-depth knowledge of ICT development cycles, testing practices and the ability to understand technical issues and requirements.
- Demonstrated expertise in managing complex technology projects, preferably within government.
- Demonstrated experience designing and improving processes.
Qualifications
- A qualification in a related field is highly desirable.
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
