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National Account Manager
2 weeks ago
- Dynamic national organisation with high profile FMCG food brands
- Collaborative culture, flexible working – M, T and T in the office
- Partner with Coles Supermarkets
Manassen Foods is a leading manufacturer, importer, marketer and distributor of fine food products. Our brands include Sunbeam, Angas Park, Trident, Wokka and S&W Mayonnaise to name a few.
We thrive on a culture of partnership and delivery, where every team member plays a crucial role in shaping our success. We are looking for an agile and dynamic National Account Manager to join our team playing a pivotal role in managing and expanding our relationships within our biggest customer, Coles.
Why Join us?
- Innovative Culture: Be part of a forward-thinking company that values creativity and initiative.
- Career Growth: Opportunities for professional development and career advancement.
- Collaborative Environment: Work in a supportive and dynamic team where your contributions are valued.
- Competitive Benefits: Enjoy a comprehensive benefits package, including flexible working and a varied employee benefits program.
The role's primary objective is to execute strategic account plans, driving sales and category growth whilst managing trade spend. You will leverage on your expertise in customer management and prior experience in category and revenue growth fundamentals, working collaboratively with internal teams to drive commercial performance and deliver customer targets.
Key Responsibilities will include:
- Customer Relationship Management: Build and maintain relationships with key contacts. Conduct regular business reviews to assess performance, discuss opportunities and ensure alignment with strategic goals. Drive customer satisfaction through effective problem resolution and exceptional service delivery.
- Sales Support and Performance Management: develop and implement account specific strategies to achieve revenue, spend and profit targets. Collaborate with internal stakeholders to align account plans with broader business objectives. Utilise data analytics to monitor performance, forecast trends and optimise sales.
- Cross-functional Collaboration: Work with Brand, Category and Marketing teams to ensure that product offerings meet customer needs and market trends to deliver a compelling story at range reviews. Coordinate with supply chain and ISP team to ensure timely and accurate delivery of products.
- Market Intelligence and Reporting: Gather and analyse market data to support the identification of trends, competitive insights and customer needs and ensure these are well represented in the forward forecast. Provide regular reports on account performance, market conditions and sales forecasts as well recommend adjustments to strategies and tactics based on insights and performance metrics.
Skills and Experience:
- Proven experience in sales, account management or a related sales role with FMCG industry
- Some experience or familiarity with managing major retail accounts is desirable
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Highly organised with the ability to manage tasks effectively and meet deadlines.
- Strong written and verbal communication skills, including building relationships with a variety of internal and external stakeholders at all levels.
- Proven ability to work as an effective member of a diverse team, as well as the ability to exercise independence, sound judgement and initiative.
- Experience in S&OP cycle including promotional forecasting and returns
- Have a keen eye for continuous improvement and the willingness to adapt as required.
