Parts Sales Coordinator

Posted Date: 9 Sept 2025

Location:Lake Cowal, NSW, AU

At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the role

As a Parts Interpreter (Internal title- Parts Sales Coordinator) based at our customer site in Lake Cowal, you'll be the first point of contact for all customer parts orders. Your role will involve handling inbound order calls, processing data, interpreting parts requirements, and following up on customer enquiries to ensure their needs are met. You'll also conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts.

This is an exciting opportunity to make a significant impact by ensuring parts and key deliverables are organised effectively to support all business units.

If you have a passion for customer service and a keen eye for detail, we would love to hear from you Join us at WesTrac and grow your career with us.

Roster

• 7x7 Even Time Roster – 11.5-hour shifts
• Shift Times: 06:00AM to 18:00PM
• Competitive earnings + location allowance and accommodation options

Skills & Experience

• Previous experience in a high-level customer service role
• An aptitude and interest in technical/industrial products/services
• Problem solving skills and the ability to manage multiple tasks
• Intermediate computer literacy skills – MS Office and internet-based applications
• Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members
• Positive attitude and passion to deliver the best outcome for the customer every time
• Forklift and Drivers licence class C

Why Join WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• Competitive package + annual remuneration and performance review
• Program – work alongside your mates and receive up to $3,000
• Salary Packaging & Novated Leases
• Discounted CAT Hand Tools
• Fitness Passport for the whole family
• Employee Wellness Program
• Discounted private health insurance
• Income protection with 24/7 coverage + 12 weeks paid parental leave
• Opportunities for progression with pathways to field services, sales and leadership roles
• Dealership network with opportunities for short term or permanent transfers
• On-boarding and welcome day at our head office in Newcastle

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link. For further information regarding this role, please contact our Recruitment Team on and quote job number #4448.

Successful applicants will be required to complete a satisfactory National Criminal History Check and Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.