Senior Claims Advisor

2 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time $90,000 - $120,000 per year
  • Lead complex claims resolution with autonomy and impact
  • Flexible hybrid working with career development opportunities
  • Be part of a values-driven team focused on recovery and fairness

Join our Common Law team as a Senior Claims Advisor, managing a diverse portfolio of CTP claims from start to settlement. You'll contribute to fair and timely outcomes for injured claimants, while helping shape continuous improvement across the team.

What You'll Do

  • Manage a portfolio of common law claims, assessing liability, gathering evidence, and negotiating settlements that support recovery and fairness
  • Collaborate with solicitors, claimants, and medical professionals to ensure timely and accurate claim resolution
  • Analyse medical, financial, and investigative reports to determine claim value and strategy
  • Ensure compliance with legislative timeframes and guidelines while maintaining a customer-first approach
  • Facilitate early access to rehabilitation services to support optimal recovery outcomes
  • Represent Suncorp in settlement conferences and hearings, ensuring professional and empathetic engagement

What You'll Bring

  • 2–3 years' experience in CTP claims management or relevant legal practice (plaintiff or defendant)
  • Tertiary qualifications in Law, Allied Health, or Insurance are highly regarded
  • Strong analytical and decision-making skills, with the ability to interpret complex data
  • Excellent written and verbal communication skills, with the ability to build rapport and negotiate effectively
  • High attention to detail and a proactive approach to managing competing priorities
  • Commitment to ethical practice and delivering outcomes that align with legislative and customer expectations

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

  • Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 4 days paid flexible leave annually
  • Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
  • Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
  • Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and unlimited emergency response leave
  • Performance-based bonuses and Suncorp shares for eligible employees
  • Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Advertised: 03 Sep 2025 AUS Eastern Standard Time

Applications close: 03 Oct 2025 AUS Eastern Standard Time

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