Junior IT Support Officer 1

2 days ago

Fremantle, Western Australia L3HHCM20 Full time $60,000 - $90,000 per year

About us

L3Harris Technologies is an agile global aerospace and defence technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. We provide advanced defence and commercial technologies across the air, land, sea, space and cyber domains.  

L3Harris Australia (operating as Integrated Mission Systems Australia) has provided advanced technology solutions to the Australian Defence Force and Commercial customers for over 40 years. As a government partner of choice, L3Harris brings speed, innovation and flawless execution together with our commitment to make the world safer and more secure. 

Our values of Integrity, Excellence and Respect are at the core of everything we do and inspire our people around the globe.

About the role

We are seeking a Junior IT Support Officer to join our established and supportive IT team. Your core responsibilities will be to be part of the team acting as the first point of contact to the IT Team, seeking resolution to Tier 1 & 2 issues and escalating to Tier 3 when necessary, covering multiple location in Australia and abroad.

In this role, you'll work with a tech-savvy group and a challenging environment, providing lots of chances to learn. Your ability to improve your skills is limitless – you're in control of how much you want to grow within this role.

Responsibilities of the role will include, but not be limited to; providing first-level technical support via phone, email, and chat for the timely resolution of customer issues. Managing service levels, monitoring response times, and escalating issues to meet objectives. Monitor alerts and respond appropriately, provide proactive updates to customers, identify trends, and contribute to process improvement initiatives. Handle hardware configuration and troubleshooting, image and deploy workstations and peripherals, conduct new employee inductions, and manage hardware and software procurement.

About you

To be considered for this role, the ideal candidate will have completed a Diploma of IT (Networking) or a Diploma of similar curriculum and be able to demonstrate the below abilities.

  • Have a strong technical knowledge of hardware, software, and network infrastructure.
  • Strong technical Knowledge of RSAT, MS Azure, O365 and Windows operating systems.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Strong knowledge of ITSM Best Practices.
  • Certifications such as ITIL, CompTIA A+ and Microsoft Certified Systems Engineer (MCSE) will be an advantage.
  • A desire to kick start your career in IT and be part of a enthusiastic IT Team composed of individuals across multiple locations in Australia. 

What we offer 

Working at L3Harris offers various benefits including;

·       A dynamic and inclusive working environment

·       Company-paid parking in Fremantle

·       An additional week of leave per annum plus the option to buy or sell up to 2 weeks additional annual leave

·       Flexible working arrangements and a commitment to work life balance

·       Company supported professional development programs

·       Salary continuance insurance

·       Novated leasing

·       Retail Reward programs

·       Health insurance discounts

Want to explore further?

For more information or a confidential discussion, please contact our Talent Acquisition team on  

L3Harris respectfully requests no agency submissions at this time. 

All applicants must be eligible to obtain and hold an Australian Defence Security Clearance. 

Eligibility and clearance process information can be found at;

 

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