Technical Support

2 weeks ago

West Melbourne, Victoria, Australia Aftershock PC Full time US$53,000 - US$67,338 per year

Are you an experienced tech enthusiast with proven firsthand experience in solving problems and making a positive impact on others? Aftershock PC is seeking a seasoned individual with a deep passion for PC hardware and troubleshooting to become key members of our Technical Support team.

Joining our team means:

  • Mastering complex troubleshooting techniques to efficiently resolve customer issues.
  • Utilising your experience in building PCs to understand and address customer concerns effectively.
  • Staying updated on the latest skills, components, and industry trends.

Your responsibilities will include:

  • Acting as the primary point of contact for customers seeking technical assistance.
  • Remotely triaging and troubleshooting technical issues and requests.
  • Being a point of escalation for challenging customer situations.
  • Determining the best solutions based on customer-provided details.
  • Engaging higher levels of support personnel when necessary.
  • Providing accurate information on IT products and services.
  • Recording events and problem resolutions in detailed logs.
  • Following up and keeping customers informed of their status and information updates.

Qualifications:

  • Proficiency in assembling complex PC systems.
  • Extensive knowledge of PC components and their functionalities.
  • Detail-oriented mindset with a focus on achieving desired outcomes.
  • Self-motivated with the ability to work independently.
  • Eagerness for continuous learning and keeping updated on new skills, components, and industry advancements.
  • Bonus points for familiarity with platforms such as ClickUp, Front, Aircall, and Connectwise.

How to Stand Out:

  • Minimum of 2 years' experience as a help desk technician or in another customer-facing support role.
  • Be a hardware tech enthusiast.
  • Strong ability to diagnose and resolve technical issues.
  • Understanding of computers and their components.
  • Excellent communication skills, both written and verbal.

If you're ready to embark on a rewarding career journey with Aftershock PC and contribute to our mission of delivering exceptional customer experiences, we want to hear from you

Job Type: Full-time

Schedule:

  • Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $53,000.00 – $67,138.72 per year

Benefits:

  • Employee discount
  • Professional development assistance

Application Question(s):

  • If you have a PC that is Bluescreening, what would your initial remote troubleshooting steps be?

Work Authorisation:

  • Australia (Preferred)

Work Location: In person

Expected Start Date: 04/10/2025

  • Technical Support

    1 week ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Tier-2 Technical Support Engineer to join our global technical support team. The team is responsible for providing technical support and service to all of Global-e's customers as well as, being technical focal point.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure...

  • Technical Support

    2 weeks ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...

  • Technical Support

    1 week ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...

  • Technical Support

    6 days ago

    Melbourne, Victoria, Australia Kore Full time

    **Are you a go-getter who loves to solve other people's technical problems?** If you are a customer focused individual who likes a fast-paced environment, you may be the person our team needs. We are looking for a customer focused individual who has strong technology skills, professional verbal and written communication skills, and the drive to excel to join...

  • Technical Support

    1 week ago

    Melbourne, Victoria, Australia Arb Australia Full time

    Overview of position Join a dynamic Product Team as a Technical Support, supporting ARB and partner-brand products across multiple categories.In this vital role, you'll deliver accurate, timely technical assistance to both internal stakeholders and external customers.You'll help maintain the integrity of product data, coordinate support materials, assist...

  • Manager, Technical Support, Robotics Technical Support

    1 week ago

    Melbourne, Victoria, Australia Amazon Full time

    OverviewManager, Technical Support, Amazon Robotics Technical Support — Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.This role leads a Melbourne-based team of skilled support engineers delivering remote...

  • Manager, Technical Support, Robotics Technical Support

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    Overview Manager, Technical Support, Amazon Robotics Technical Support — Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment. This role leads a Melbourne-based team of skilled support engineers delivering remote...

  • Manager, Technical Support, Robotics Technical Support

    3 weeks ago

    Melbourne, Victoria, Australia Amazon Full time

    OverviewManager, Technical Support, Amazon Robotics Technical Support — Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.This role leads a Melbourne-based team of skilled support engineers delivering remote...

  • Manager, Technical Support, Robotics Technical Support

    1 week ago

    Melbourne, Victoria, Australia Amazon Full time

    Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly...

  • Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $130,000

    Job DescriptionThis role entails providing technical assistance and support to clients or end-users. The primary function of the Technical Support Specialist is to resolve technical issues, provide answers to inquiries, and offer guidance on product usage.They may also escalate complex issues to higher-level support teams or engineers. Furthermore, technical...