Guest Services

2 weeks ago

Far West North Central NSW, Australia Broken Hill Tourist Park Full time $45,000 - $65,000 per year

About Us

Experience Broken Hill is a family-owned business with a passion for creating great guest experiences across our accommodation portfolio. Our group includes the Broken Hill Tourist Park, Outback View Holiday Park, Sturt Motel, and Away Cottages.

We believe in sharing our knowledge, skills, and values with our team, creating an environment where everyone contributes to the success and reputation of our business.

About the Role

This Guest Services role is hands-on, people-focused, and essential to the daily operations of our parks and motel. You will work across multiple properties supporting guests, reservations, sales, and admin while also playing an important role in rostering, banking, and after-hours support. At times you will assist housekeeping and laundry to ensure smooth operations during peak periods.

You will also support our Guest Services Supervisor with the online management of travel agents and distribution channels, ensuring our properties remain competitive and visible across all booking platforms.

The role includes rostered after-hours On Call Duties when the On Call Caretaker is unavailable, making this a key position in maintaining exceptional guest service across all hours.

Key Responsibilities

  • Manage reservations via NewBook (phone, online, email, and walk-ins)
  • Welcome and assist guests with check-in, check-out, and local advice
  • Support rostering of team members to meet operational needs
  • Assist with banking, accounts payable/receivable, and daily reconciliations
  • Proactively upsell accommodation, tours, and packages to maximise revenue
  • Assist the Guest Services Supervisor with online travel agents and distribution channel management
  • Undertake rostered after-hours On Call Duties in the absence of the On Call Caretaker
  • Liaise between housekeeping, maintenance, and reception teams
  • Assist housekeeping and laundry during peak times or staff shortages
  • Record guest feedback and resolve issues in line with company values
  • Contribute to training and mentoring junior and seasonal team members

What You'll Bring

  • Ideally 2 years' experience in hospitality, tourism, or guest services
  • Strong communication and customer service skills with a professional, friendly approach
  • Experience with rostering and confidence with financial tasks including banking
  • Familiarity with online distribution platforms , Expedia, etc.) an advantage
  • Ability to work independently and solve problems calmly under pressure
  • Proficiency with reservation platforms (NewBook highly regarded) and Microsoft Office
  • Flexibility to work weekdays, weekends, public holidays, and rostered after-hours duties
  • A positive, proactive, and can-do attitude with strong attention to detail
  • Current First Aid Certificate (or willingness to obtain)

Benefits of Joining Experience Broken Hill

  • Competitive salary under the Hospitality Industry (General) Award 2020 – Level 4
  • Performance-based incentive program
  • Supportive team environment with professional development opportunities
  • Discounted accommodation for family and friends
  • Staff discounts through G'DAY Rewards partners
  • Accommodation may be available in a self-contained apartment

Additional Requirements

  • Valid driver's licence
  • Working with Children Check and Federal Police Clearance
  • Medical certificate confirming ability to perform inherent requirements of the role

How to Apply

Creating great experiences for our guests and our team is at the heart of everything we do. If this sounds like the role for you, click the Apply Now button to submit your resume and cover letter.

For more information, visit  or contact

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