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Service Manager
2 weeks ago
Refresh Hygiene is a fast-growing, sanitary bin and hygiene services company operating out of two service hubs (Dandenong & West Footscray). We provide a wide range of services to businesses, schools and commercial facilities and support to people living with a disability through the NDIS. Our main products and services include: sanitary bins, nappy bins, soap dispensers, air scenting and hygiene products for bathrooms.
Small Team. Big Goals.
We are a small but growing team, dedicated to delivering outstanding service for our customers and meaningful and enjoyable work for our staff. Our goal is to be the Most Trusted hygiene service provider in Melbourne. The four pillars of our team culture: Respect, Reliability, Responsive, Results.
We are looking for team-players who enjoy interacting with customers and colleagues, have a positive attitude, and a learning and growth mindset.
Why Join Refresh Hygiene?
- Lead a small, dynamic, and efficient team committed to being the best in our industry;
- Have a big impact / shape the future of our business with your skills, ideas, and talent;
- Work closely with and report directly to the General Manager and business owner;
- Join a business that truly respects and cares for every customer and team member.
ABOUT THE ROLE
Service Manager - North & West
Are you a natural leader with a passion for people and service excellence? We're looking for a hands-on, motivated Service Manager to lead our small team of dedicated service professionals who deliver best-in-industry experiences for our customers.
As Service Manager, you'll take charge of our talented Service Team at the West Footscray branch, coordinating their work priorities and helping them achieve their goals through your daily leadership, support and management. You'll play a key role in "raising the bar" with our service standards, growing our business, enhancing productivity, and fostering long-term customer relationships.
As part of your role you will be given a regular customer load and be expected to provide hygiene services as part of your weekly schedule, while we continue to grow. Be prepared for a good mix of hands-on and office-based work.
DUTIES & RESPONSIBILITIES
In addition to directly serving our customers you will;
- Lead, support, and develop the West Footscray team (service reps and warehouse casuals);
- Drive productivity improvements and contribute to operational plans of the business;
- Conduct quality checks and audits to ensure service standards are consistently high;
- Identify and act on opportunities to improve customer experiences;
- Project manage new customer installations & customer de-installations (cancellations) end-to-end from sales handover to first service visit, including team involvement / coordination;
- Take hands-on lead role in installing bins, dispensers etc for new customers (some handy skills required);
- Manage mobile & web-based service software and technology to coordinate our work;
- Oversee vehicle maintenance and safety of the Footscray fleet;
- Directly respond to customer issues and requests via email and phone, delegate response tasks to appropriate team member and resolve in a timely manner;
- Oversee warehouse operations (including two casual employees);
- Monitor, order and maintain stock levels of dispensers, consumables and supplies for the team;
- Other tasks requested by the GM.
ABOUT YOU
We are looking for an experienced team leader / supervisor with a great attitude, outstanding interpersonal and communication skills and hands-on operational skills.
We are looking for people with experience as a service manager, area manager, operational team leader, senior hygiene technician who can substantially add to the skills and capabilities of our existing team.
WHAT YOU'LL BRING
- 3+ years in a service-based role, ideally with operational leadership experience;
- A proven background in managing teams in service &/or operations environments;
- Experience with WHS safety practices, conflict resolution, and reporting to management;
- Strong communication skills, responsibility and self awareness;
- Capability and experience working with tools, installing dispensers, equipment or similar;
- A leadership style that inspires others and models exceptional customer service;
- Have or are willing to obtain, Working With Children and Criminal Record check.
HOW TO APPLY
Click the Apply button and make sure you have uploaded your latest CV / Resume.
If you really would like to grab our attention, please add a short Cover Letter telling us why you are interested in this job and why you are a great fit ..... we always read these as part of our review.
Job Type: Full-time
Pay: $75,000.00 – $85,000.00 per year
Benefits:
- Company car
Experience:
- Operations management: 2 years (Required)
Licence/Certification:
- Driver Licence (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
