Principal Technical Consultant

Overview It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.
Team: The Customer Excellence Group at ServiceNow works with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realizing the value of their ServiceNow investment.
Role: The role of the Principal Technical Consultant is to bring deep understanding of their area of specialty to influence and proactively execute the implementation of our product as a key member of the overall implementation project team. The overall objective is to use expert inquiry to gain a deep understanding of the customer's desired outcomes and pair expertise to ensure the implementation drives towards the right business outcome. The successful candidate will consult with customer Information Security and/or Risk, Compliance and Audit teams to understand their processes and ensure successful ServiceNow implementation.
What you get to do in this role:
Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer-centric interpersonal skills to work in culturally diverse, matrixed project teams.
You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other inputs for the overall success of the deployment.
You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our Security and GRC product team.
You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the Security Operations and GRC application suites.
In order to be successful in this role, we need someone who has strong technical understanding, coupled with demonstrated experience in influencing and consulting. You will also have experience in one or more of the following areas:
Networking and Security technologies: SIEM, IDS/IPS, vulnerability scanning or patch management, end-point protection, breach detection, and threat management.
Active participation in industry collectives and is a contributor to the Security community.
Experience in security frameworks like NIST 800-61, ISO27000, ISO31000, SANS, STIX/TAXII, MISP, MITRE ATT&CK etc.
Experience working in a large government or corporate enterprise environment.
Cyber Security and/or Risk, Compliance or Audit certifications are desired: CISSP, GCIH, GCIA, CEH, SANS, ISC2, Comptia Security+, CRISC.
Degree or equivalent, preferably in Information Security/Risk Management or Information Technology and proven experience in technical consulting roles
Ability to travel both domestically and internationally up to 50% per year.
ServiceNow Certified Implementation Specialist in SecOps, IRM or others well regarded
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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