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Fleet Controller

2 weeks ago

Newcastle, New South Wales, Australia Followmont Transport Pty Ltd Full time

Job Description

Fleet Controller - ( WAR )

Description

Are you an experienced Fleet Controller ready to lead a dynamic team and ensure operational excellence? We are seeking a disciplined and detail-oriented professional to oversee the day-to-day management of our drivers, fleet, and resources. This role is critical in delivering high-quality service, optimising team performance, and ensuring compliance with safety and operational standards. The ideal candidate will be a precise and conscientious professional with a strong focus on rules and accuracy. With a disciplined and structured approach to analytical problem-solving, you will need to be sincere and committed to delivering high-quality outcomes.

Key Responsibilities:

Operational Management

  1. Efficiently plan and roster resources to meet operational demands.
  2. Allocate fleet effectively, ensuring the right vehicles are assigned to the right jobs.
  3. Monitor and resolve missed pickups, communicate delays to customers promptly.
  4. Plan for seasonal variations and forecasting.
  5. Ensure daily PUD tasks are understood and executed effectively.
  6. Manage driver performance, including run sheets, PDAs, and debriefs.

Safety & Compliance

  1. Ensure adherence to Standard Operating Procedures (SOPs).
  2. Conduct safety training and Toolbox meetings to maintain high awareness levels.
  3. Oversee compliance with safety policies, including equipment and PPE management.
  4. Participate in safety audits and implement corrective actions.
  5. Manage incidents and identify patterns for preventive measures.

Customer Experience

  1. Deliver exceptional service, resolving customer inquiries and complaints efficiently.
  2. Foster strong interdepartmental relationships to enhance customer satisfaction.
  3. Encourage driver referrals and collaborate with Sales and Account Managers to optimize processes.

What You'll Bring:

  1. Experience managing operations within Manufacturing, Transport, Warehousing, or a similar environment.
  2. Proven ability to lead and manage teams to meet P&L, budget, and volume targets.
  3. Strong time management and decision-making skills, especially under pressure.
  4. Analytical mindset with a systematic approach to problem-solving.
  5. Solid communication abilities, both written and verbal.
  6. Proficiency in Office 365 and general computer literacy.

What We Offer:

  1. A professional and supportive work environment.
  2. Opportunities to deliver high-quality products and services.
  3. Clear expectations and structured tasks to set you up for success.
  4. Training and development to help build your career and equip you for success.
  5. Supportive and inclusive team culture that empowers you to do your best work.
  6. Workplace Benefits Program providing discounts to many major retailers.
  7. Health Fund discounts for single or family cover.
  8. Free access to our Employee Assistance Program, Mental Wellbeing Program and Workplace Banking Program.
  9. Recognition programs where you are rewarded for your contribution to the business.

Summary:
This role requires technical expertise, problem-solving ingenuity, and a commitment to upholding Followmont values. As a Fleet Controller, you will play a key part in maintaining our high standards of quality and efficiency while fostering a culture of accountability and excellence.

Followmont Transport is a passionate family business 100% dedicated to service and maintaining a hands-on relationship with customers, our people, and suppliers. If you encompass these attributes and would like to know more about this opportunity, please apply or send your resume to

How to Apply:

Join a team where precision, accountability, and excellence drive success.