Service Delivery Manager

Service Delivery Manager - Finance and Operations Drive outcomes, build trust, and grow your career with Fusion5
Own client relationships and lead service delivery success
Join a leading Transformation Partner
At Fusion5, we empower organisations to go beyond - delivering connected solutions across business applications, AI, cloud, and security. We're seeking a proactive and commercially savvy Service Delivery Manager - Finance & Operations to join our Customer Success team located in Melbourne, Sydney or Brisbane.
You'll play a pivotal role in managing service delivery across a portfolio of clients—coordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value. As the key contact post-implementation, you'll become a trusted advisor, driving continuous improvement and lasting client relationships.
What You'll Be Doing
Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction
Manage work orders, project coordination, and PartnerPlus contracts
Facilitate regular client meetings and maintain effective communication strategies
Oversee incident management, SLA compliance, and reporting activities
Collaborate with internal teams to ensure optimal resource utilisation and delivery outcomes
Identify opportunities for upsells, renewals, and service enhancements
Support business development and promote Fusion5's Connect programme
What You Bring
You're a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments. You're known for your ability to manage complexity with calm precision while building trust and driving value.
Demonstrated experience in managing professional services delivery across multiple clients
Strong grasp of SLAs, KPIs, and service metrics in a commercial setting
Skilled in stakeholder engagement, issue resolution, and continuous improvement
Tertiary qualification in Business, Technology, or a related field
Certifications in ITIL, PMP, or Agile (preferred)
Familiarity with PSA tools or project systems (e.g. Jira, Mavenlink, MS Project)
Why Join Fusion5?
Our people are at the heart of everything we do. We invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life:
Individual Performance and Development Plans
Professional Self-Care
Diversity and Inclusion
Social Connection and Recognition
Environment and Community
Ready to deliver impact? Join Fusion5 and be part of a team that's transforming businesses through service excellence, innovation, and strong client partnerships.
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it's essential to provide a workplace where our people are engaged, challenged, successful and happy, and we've created just that Along with an extensive range of benefits and core values to be proud of, we'll ensure you have every opportunity to make your potential, reality.
Great outcomes start with great conversations
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