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Service Delivery Manager
3 weeks ago
Job Description
The Service Delivery Manager (Commercials & Contracts) is responsible for overseeing the commercial and contractual aspects of client engagements, ensuring alignment with financial goals, risk management, and delivery governance. This role is pivotal in managing fixed-price contracts, ensuring that scope, milestones, and pricing models are clearly understood and adhered to by delivery teams.
Key Responsibilities :
Contract Management : Ensure that all contractual obligations are met and that contracts are compliant with legal and regulatory requirements. Ensure transparency and availability of contract-related documents for delivery teams.
Financial Performance : Monitor and analyse the financial performance of projects and operations. This includes financial forecasting, updating & managing eMon, reviewing and approving billing, service credits, and cost variations as required. Support invoicing and cash flow generation through milestone tracking and obligation management.
Risk Management : Identify and assess commercial risks and develop mitigation strategies. Develop and implement strategies to optimize profitability and reduce costs.
Stakeholder Management : Build and maintain strong relationships with clients' procurement, finance, and legal teams. Act as the primary point of contact for commercial matters. Lead commercial meetings with clients and internal stakeholders.
Reporting and Analysis : Prepare and present regular reports on commercial performance, including financial metrics, risk assessments, and contract status. Provide insights and recommendations to senior management.
Change & Dispute : Manage disputes, including evidence collection and resolution strategies. Negotiate change requests and support contract re-negotiations and settlement agreements.
Qualifications & Experience
Proven experience in commercial and contract management within IT services or consulting.
Strong understanding of Agile delivery models and fixed-price contracting.
Excellent negotiation, communication, and stakeholder management skills.
Financial acumen and ability to interpret complex contractual terms.
What You'll Love About Working Here
We recognize the importance of flexible work arrangements to support work-life balance, including remote work and flexible hours.
Your career growth is at the core of our mission. We offer various programs and diverse opportunities to support your professional development.
Gain valuable certifications in the latest technologies such as AWS and Microsoft Azure.
Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world, creating tangible impact for enterprises and society. With a heritage spanning over 55 years and a team of more than 340,000 members across over 50 countries, Capgemini leverages its strengths in strategy, design, engineering, AI, generative AI, cloud, and data, combined with deep industry expertise and a robust partner ecosystem.
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