AI Engagement Manager

Overview
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
Opportunity
Join our "DevOps for Content" revolution as we partner with global brands and agencies to transform their end-to-end creative workflows – from ideation to activation – to deliver AI-powered content services with speed, scale, and governance.
Through an AI-first experimentation approach and deep expertise in both first-party and third-party AI models, we develop new applications, platforms, and scalable patterns that unlock the GenAI-powered Content Supply Chain. We function as a continuous product innovation engine—feeding repeatable customer solutions straight into the product roadmap to accelerate product-led growth.
As an AI Engagement Manager, you're highly skilled at leading customer engagements – identifying and documenting business use cases, mapping them to Adobe solutions, and driving fast time to measurable value. You are a hands-on product owner and customer leader at heart with expertise and experience in business consulting, digital strategy, agile pod-based software development, enterprise software, AI/ML, cloud deployments, and data integration. If you thrive in start-up environments—scaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomes—you'll fit right in here
Responsibilities
Drive enterprise-scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change
Establish trusted advisor relationships with key customer collaborators by demonstrating deep expertise in generative AI applications and digital strategy aligned to the customer's business and objectives
Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness
Build trust, confidence, and advocacy for the project/program team
Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework
Product Leadership
Develop comprehensive GenAI and digital transformation strategies using Adobe's generative AI technologies/first-party models and third-party models to solve complex business challenges for enterprise customers
Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization
Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation
Design scalable frameworks that integrate generative AI capabilities into customers' existing technology ecosystems and workflows
Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings
Value Realization and Adoption
Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives
Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization
Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.
Qualifications
4-10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.
Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem.
Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries
Have a product & human-centric approach – be the intersection among business, strategy, design, and technology.
Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content.
Knowledge of Adobe Experience Cloud solutions preferred
Prior experience as Director of Creative Studio, Operations or Agency is a plus.
Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools).
Ability to be adaptable and flexible as a product offering and GTM evolves
Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences
Strong analytical thinking with experience in quantifying business impact of technology investments
Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders
Up to 30% customer related travel
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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