Senior IT Operations Engineer

Direct message the job poster from Ocean Infinity
Overview Ocean Infinity is seeking an experienced Senior IT Operations Engineer to support the IT infrastructure onboard our vessels and various operational facilities across the globe. The successful candidate will be an integral part of the Technology Support Team, reporting directly into the Head of Technology Support. We are using and creating technology to transform operations at sea to enable people and the planet to thrive. We are open-minded and fearless in our approach to innovation and do not believe in boundaries. We challenge everything and have ambitious goals to modernize the industry. We value safety, equality and education and are committed to operating at sea in an environmentally responsible way. We hire people who are courageous, trustworthy and conscientious, driven by doing the right thing and collaborating to achieve excellence.
We offer opportunities to develop beyond the role and across multiple disciplines. These opportunities are open to all, regardless of background and experience level. Working with us means being part of a team that is leveraging technology and creativity to disrupt a traditional industry. Ocean Infinity is not your average workplace.
What Will You Do
Monitor, manage and troubleshoot IT issues across the fleet and on-shore environments
Resolve 2nd and 3rd line IT support incidents and requests, while mentoring 1st and 2nd line engineers
Respond to, diagnose and fault-find monitoring alerts and tickets in a queueing system
Manage ticket queues and ensure response and resolution SLAs are met
Document, schedule and implement change requests where necessary
Perform root cause analysis on critical issues and implement improvements to prevent repeats
Liaise with the wider business to establish requirements and implement scalable solutions aligned with business goals
Analyse metrics and contribute to operational reporting
Create and document Standard Operating Procedures (SOPs)
Participate in a rotational 24x7 IT support on-call schedule
Who You Are
Experience as a 2nd/3rd line engineer or similar, with coaching experience for junior team members
Strong troubleshooting and problem-solving abilities across networks and virtualization
Effective verbal and written communication skills
Excellent organizational skills and ability to prioritize workload
High attention to detail
Experience with ticketing systems such as ServiceNow, Zendesk and ServiceDesk Plus
Ability to work with non-technical teams to identify issues and remedial actions
Strong focus on customer service and end-user experience, including interaction with senior executives
Can-do attitude with willingness to solve problems even if out of scope
Excellent time management and ability to prioritize in a fast-paced environment
Ability to take ownership and engage in work
Interested in others and committed to the team's best interests
Desirable
Cisco certification (CCNA) or similar
Two years of experience with Citrix
At least two years in a 2nd/3rd line engineer role
Experience troubleshooting network and virtualization incidents
Vendor management and escalation abilities
Experience using monitoring tools such as LogicMonitor, Zabbix and CloudWatch
Salary Salary for this position: Up to $100,000 AUD per annum. The salary varies by region and job grade; the process is based on skills, abilities and experience.
What You Can Expect At Ocean Infinity, we believe in equal opportunities and celebrating differences. We are driven to transform the industry through our technology, behaviours and actions. Being inclusive and respectful is fundamental to who we are, enabling innovation and creativity to thrive. Our commitment to these values is unwavering and central to our mission.
Employment details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Application End Date:
EEO: Ocean Infinity is an equal opportunity employer. Referrals increase your chances of interviewing at Ocean Infinity. Get notified about new Information Technology Operations Engineer jobs in Australia.
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