Customer Care Consultant

2 weeks ago

Haymarket, New South Wales, Australia EatFirst Full time
Overview EatFirst is Australia and New Zealand's leading Food Management Platform, helping businesses streamline how they order and experience food at work.
We're a fast-growing, tech-driven company on a mission to transform office food, from everyday catering to standing orders, pantry supplies, and beyond. With nearly two decades of local experience and the backing of Berlin-based B2B Food Group, we operate across eight countries and partner with over 3,000 food vendors, serving some of the biggest names in tech, finance, and law.
We're entering our next phase of growth and are hiring a Customer Care Consultant on a 12-month maternity cover. We're open to both full-time and part-time arrangements depending on the candidate.
Key Responsibilities Customer Support & Issue Resolution
Diagnose and resolve order, platform, and service-related issues with care and accuracy
Provide timely, professional support via email, phone, and chat
De-escalate and follow through on complaints to ensure full customer satisfaction
Platform & Menu Guidance
Support customers in navigating the ordering platform, filters, and

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