Head of Transport Solution Design

Overview At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — part of our Retail & Consumer division, this is your opportunity to join a future-focused, customer-centric business at the forefront of logistics innovation. We are transforming the way transport solutions are designed and delivered—leveraging advanced modelling, sustainability-first strategies, and integrated technology platforms. With the backing of a global logistics leader and a strong commercial foundation, this role offers the rare opportunity to shape the future of transport across Australia and the broader region.
Are you a strategic thinker with a passion for creating smart, future-ready transport solutions? Our Retail and Consumer Division is seeking a Head of Transport Solution Design to lead the innovation and optimisation of our transport networks across Australia and beyond. You'll lead a high-performing team of solution designers and analysts in delivering scalable, future-ready transport models, overseeing end-to-end design and driving collaboration between Sales, Operations, IT, Finance, and Customer teams. This senior leadership role is pivotal in shaping our 4PL and asset-light strategies, using data-driven insights and advanced modelling tools to deliver sustainable, efficient, and commercially viable transport models.
As Head of Transport Design Solutions, you'll be part of a leading logistics company committed to transformation, innovation, and growth. The Retail & Consumer division is fast-paced and future-focused, offering access to cutting-edge technology, global networks, and a high-performing, values-driven team. We empower our leaders to challenge convention, drive change, and make a meaningful impact. Join us and help shape transport solutions that meet tomorrow's customer expectations, today.
Key Responsibilities Lead the development and execution of Toll's transport solution design strategy aligned with growth and customer priorities.
Design and optimise national and regional transport networks using scenario modelling, route optimisation, and service configuration.
Collaborate across Sales, Operations, IT, Finance, and Customer teams to ensure integrated, end-to-end solution delivery.
Champion the development of robust commercial models to inform pricing strategies, tenders, and investment cases.
Evaluate and balance asset-based, hybrid, and 4PL models to optimise for cost, flexibility, and service performance.
Embed digital capabilities, analytics, and automation into solution design tools and methodologies.
Drive quality assurance and governance, ensuring compliance with COR, risk protocols, and audit standards.
Serve as a senior advisor during customer engagements, including tender presentations and innovation workshops.
Qualifications & Requirements Relevant university degree in transport, logistics, supply chain, or related discipline (essential).
Minimum 10 years of experience in transport solution design or supply chain strategy, with 5+ years in senior leadership.
Proven ability to lead large-scale transformation or optimisation projects across complex networks.
Expertise in commercial modelling, cost-to-serve analysis, and strategic network design.
Strong stakeholder management and influencing skills across technical and commercial domains.
Proficiency in transport optimisation tools (e.g. CAST, Llamasoft, RouteSmart) and analytics platforms (e.g. Power BI, Tableau).
Demonstrated ability to build, lead, and inspire diverse, cross-functional teams.
Willingness to travel domestically and internationally as required.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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