Boutique Manager

2 weeks ago

Haymarket, New South Wales, Australia Puig Full time
Overview Be among the first 25 applicants. We are looking for a passionate and motivated Boutique Manager to join our Penhaligon's Boutique based in the iconic Sydney QVB.
Having a strong sense of business acumen, the Boutique Manager is responsible for all retail activities that contribute to the commercial success and the brand's image and leadership position in the market by liaising – leading collaboration with field, corporate and global functions. Ability to think 'outside the four walls' to drive awareness and consideration; and understand the entire client pathway to conversion is a must.
Founded in 1870 by Cornish barber William Penhaligon, Penhaligon's is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we're rather obsessed with fragrance. If you're ready to start your olfactive expedition, it would be marvelous to meet you…
What you'll get to do Our Boutique Managers have keyholder responsibility; are responsible for overseeing our stores, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards. You'll also build highly motivated teams, and coach and develop them to the next level.
Key Responsibilities Profit and Sales Generation: Analysing available sales reports and data to determine the needs of the business, setting business strategies
Set individual sales goals for Fragrance Consultants, motivating the team to achievement
Support the development of the Fragrance Consultants skills, ensuring tea mis are fluent in all aspects of product knowledge
Demonstrate sales leadership, playing an active role on the selling floor
Customer Service: Ensure all Fragrance Consultants provide the highest level of customer service
Build and manage the client database, utilising to increase sales and customer contact
Resolve all customer problems and complaints quickly and effectively, assisting team members where needed
Manage all special events inclusive of collection previews, client events, sale events and center events, etc.
Empower Fragrance Consultants to provide the best customer service possible
Operations: Ensure correct staffing levels
Look after areas of risk management, including physical security, store cash controls, and inventory management
Deliver relevant team member training, i.e., POS systems
Conduct stock inventories as needed
Understand and execute cash control procedures including

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