
Technical Account Manager
2 weeks ago
Job Summary
This role partners with Strategic Account Executives (SAM) and works closely with Solution Delivery, Partners, R&D, IT Operations, Sales and other internal departments to ensure high Customer satisfaction with the Enablon solution.
The Technical Account Manager is responsible for building and maintaining post sales strategic relationships with Enablon assigned accounts. This role will serve as a trusted advisor to accounts in complex industries, providing strategic vision, technical insights, and domain knowledge to ensure customer success and system adoption.
This individual demonstrates excellent communication and organizational skills, solid understanding of the Enablon solution and a strong focus on customer satisfaction.
Key Responsibilities:
- Provide strategic sales skills and facilitate the role as trusted advisor to the account
- Design, develop, and implement an innovative strategic account plan with customer requirements to achieve customer satisfaction and account growth
- Coordinate resources, activities, and efforts to mitigate customer issues
- Undertake discovery and education activities to identify opportunities for Enablon usage across organizational functions and processes
- Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions
- Develop key relationships in an account to diversify client contact touch points and interaction frequency
- Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues
- Engaging with Product management as the customer advocate on product roadmap discussions
- Maintain current functional and technical knowledge of the Enablon Platform
- Help to document and share best practices in achieving customer satisfaction, positive customer references, and account growth/diversification
- Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution
- Deliver and exceed on all performance targets.
- Work with Sales team to identify opportunities, increase bookings, and grow account revenues
- Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunity
About You
- Bachelor’s degree or equivalent experience with diverse EHS&Q background
- 7+ years of experience in a related function is required.
- Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, companies working with executive teams, managerial level, and shop floor personnel.
- Has successfully managed complex customer engagements to completion and customer satisfaction
- Must be customer service oriented and believe in teamwork, collaboration, adaptability & self-initiatives.
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a matrixed environment.
- Some experience in sales or professional services
About our Values
Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.
We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. You can learn more about what we do by visiting our website:
Culture and Benefits
- We care for our people and a part of that we offer:
- Flexible Working Arrangement - promoting work life balance
- Learning and Development opportunities
- Access to health and wellness programs
- Insurance Options
- Parental leave benefits that exceed legislative requirements
- The opportunity to work within a global organization with experienced leaders
-
Technical Account Manager
6 days ago
Macquarie Park, Australia Ecolab Inc. Full time**About Ecolab**: Every day, we make the world cleaner, safer and healthier - protecting people and vital resources. Ecolab is the global leader in water, hygiene and services. Around the world, businesses in foodservice, food processing, hospitality, healthcare, industrial, mining markets choose Ecolab products and services to keep their environment clean...
-
Account Manager
1 day ago
Macquarie Park, Australia Kingscroft Consulting Full timeGlobal Company - Automatic Data Capture and Factory Automation Markets - Selling To Manufacturing, Transportation, Airports and Logistics industries - $120,000 p.a. plus Super plus Significant Bonus OTE $180,000 p.a. Technical Sales Specialist sought to win capital sales and service contracts for traceability systems solution sales to the Manufacturing,...
-
Technical Sales Manager
1 day ago
Macquarie Park, Australia International Flavors & Fragrances Full timeJob SummaryIFF is one of the world’s largest manufacturers in Health and Biosciences ingredients and a global leader in Cultures and Dairy Enzymes. We now have an exciting opportunity for a result-oriented talent to join our Health & Biosciences Team as Technical Sales Manager Cheese, Cultures and Enzymes Australia and New Zealand. This position can be...
-
Strategic Key Account Manager
1 week ago
Macquarie Park, Australia MSD Full time**Strategic Key Account Manager** - Join a leading, global animal health organisation - Job location: Macquarie Park, NSW **About the Role**: The role is responsible for development and execution of commercial strategies to drive sustainable growth with our major customers of Pet retailers and onliners across AU and NZ. This includes strategies around...
-
Account Manager Iii
2 weeks ago
Macquarie Park, Australia TE Connectivity Full timeTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts. The Regional Account Manager (RAM) is the owner of a set of customers or accounts within a defined...
-
Account Manager
1 week ago
Macquarie Park, Australia Damstra Technology Full timeCompany Description Damstra Technology is an Australian-based provider of integrated workforce management solutions to multiple industry segments across the globe. We develop, sell and implement integrated hardware and software-as-a-service (Saas) solutions in industries where safety and compliance are of utmost importance. We are dedicated to providing...
-
Key Account Manager
1 day ago
Macquarie Park, Australia Ecolab Full time**About the role**: In the role you will be given fantastic exposure to the business with the opportunity to Retain, Grow and Gain accounts. The successful applicant will be responsible for offering client innovative solutions and maximising current products and programmes within customer accounts. You will be responsible for driving sales growth with some...
-
Account Manager
3 days ago
Macquarie Park, Australia Ecolab Inc. Full time**About the role**: This is an exciting opportunity for an Account Manager to join our Nalco Water Mining Division. Nalco Water Mining partners with mineral processors worldwide to deliver economic and environmental value through our reliable, cost-effective and safe solutions. Our ultimate goal is to deliver a measurable return on investment. Reporting to...
-
Key Account Manager
7 days ago
Macquarie Park, Australia MSD Full time**Key Account Manager** - **Upskill and grow in an area you are passionate about**, whilst being fully supported and encouraged. - ** Permanent Full-time**position with **competitive renumeration**and** benefits** - Work with a **dedicated and welcoming team** - Join a Trusted Global Leading** pharmaceutical**organisation As a Key Account Manager, you will...
-
Ict Account Manager
2 weeks ago
Macquarie Park, Australia ATEN ANZ Pty. Ltd. Full time**Tasks and Responsibilities**: **Responsibilities** As an ICT Account Manager, you will manage client accounts and represent ATEN in selling a range of cutting-edge computer hardware, software, and ICT solutions. Your primary responsibilities include: - Compiling lists of prospective clients using trade directories and other sources. - Visiting regular...