Team Leader

**Are you an experienced people leader within financial services?**

**Make your mark as a Team Leader within Reconciliations at ING**

Australia’s most recommended bank is looking for an experienced **Team Leader - Reconciliations** to join our exciting **Payment Services Team.**

Our Reconciliations team are responsible for reconciling and clearing assigned transactions processed through various clearing systems. Our Officers investigate, follow up on outstanding and uncleared items, create and transmit return and refusal files in accordance with industry procedures and ensure transactions are promptly processed to customers’ accounts.

As the Team Leader, you’ll be responsible for inspiring, developing and maintaining a high performing team within a dynamic a fast paced environment. You’ll also provide leadership, coaching and development to staff, alongside managing their day to day operations. Additionally, you’ll also manage team workflow to achieve service levels to the agreed quality standards, while ensuring internal and external customer satisfaction.

Are you ready to make a difference?

**What you’ll do**
- Set team and individual objectives that are aligned to the strategy and vision of the organization.
- Create individual development plans and provide coaching and support to all team members.
- Management of team workflow through allocation of appropriate resources so that all client requests are actioned within agreed SLAs and meet quality standards.
- Monitor individual and team productivity (contribution) levels within agreed benchmarks.
- Roster a risk management culture within the team where incidents are identified, reported and rectified in a prompt and efficient manner.
- Represent the team on project working groups and contribute to process improvement.

**What we’re looking for**
- Strong experience in a team leadership role within financial services. Experience within treasury or payments will be highly regarded.
- The ability to create and foster a collaborative and engaging team environment
- Experience coaching and developing staff members, as well as setting and managing expectations.
- The ability to handle difficult or challenging conversations in an empathetic and professional manner.
- High attention to detail and organisational skills to meet SLAs and quality standards.
- Strong stakeholder management and communication skills.

**What’s in it for you?**
- Annual rest day - an extra day of leave
- Annual impact day - volunteer to have an impact on the community.
- Encouraged work/life balance, with a flexible combination of work from home and work in office.
- Employee Wellbeing Program so that you can be your “Best You.”
- Parental Leave of up to 20 weeks paid leave to eligible employees.
- Discounted ING Home Loans and Health Insurance.
- Drop everything and learn with over 16,000 professional and personal development courses to choose from.

**Discover what our people have to say about working at ING**:
**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Still in two minds?**

**Need more?